Weekday (YC W21)
Weekday (YC W21)
11 – 50 Employees
ConsultingHR TechSaaS
Weekday (YC W21) is an India-focused recruitment platform in the HR technology and SaaS space. It combines AI-driven tools with a broad candidate database to help companies identify and engage talent through proactive outreach. The platform supports communication across email, WhatsApp, and phone, while also giving candidates a straightforward way to discover and apply for roles.

Senior IT Services Engagement Manager — India (Remote)

Lead strategic IT services accounts in India, driving client relationships, commercial growth, and delivery governance. Oversee Cloud, DevOps, AI, and custom software engagements from opportunity development through successful execution.

Description

  • Manage strategic client relationships and serve as the main escalation contact for senior stakeholders
  • Pursue upsell, cross-sell, team-extension, renewal, and account-expansion opportunities
  • Create account-growth plans and build relationships across additional client business units
  • Own SOW preparation, RFP responses, commercial proposals, solution presentations, and contract negotiations
  • Oversee renewals, MSA negotiations, pricing, margins, utilisation, and overall commercial performance
  • Lead recurring MBRs, QBRs, governance meetings, and account-health reviews with senior stakeholders
  • Work with Project Managers and Technical Leads to keep milestones, SLAs, quality, budgets, and delivery commitments on track
  • Set and maintain delivery governance covering RAID logs, RACI, change control, milestone tracking, and risk management
  • Ensure changes to scope, schedule, or budget are evaluated, documented, approved, and communicated
  • Create and maintain an account and project health scorecard across the portfolio, reviewing it on a defined schedule
  • Surface delivery, commercial, and relationship risks early and lead corrective actions
  • Turn Cloud, DevOps, AI, and custom software capabilities into relevant business solutions
  • Guide commercial and technical discussions from initial discovery through close
  • Coach Project Managers and engagement teams while setting consistent delivery and client-management standards
  • Lead initiatives independently and drive reliable execution across the account portfolio
  • Protect client retention, satisfaction, profitability, and sustainable account growth

Requirements

  • At least 9 years of experience in IT professional services, technology consulting, client engagement, account management, or a related discipline
  • A demonstrated record of growing accounts through upselling, cross-selling, renewals, and incremental revenue
  • Substantial experience taking SOWs, RFP responses, commercial proposals, and client pitches through to closure
  • Commercial and financial fluency across margins, utilisation, budgets, profitability, pricing, and negotiations
  • Experience managing strategic accounts and executive relationships, including VP and C-suite stakeholders
  • Experience leading MBRs, QBRs, governance forums, and executive client reviews
  • Ability to establish delivery discipline using RAID, RACI, change control, milestones, SLAs, and project-health practices
  • A strong understanding of IT services and the ability to align Cloud, DevOps, AI, custom software, and technology consulting with business needs
  • Excellent negotiation, presentation, communication, and stakeholder-management abilities
  • People-management experience mentoring Project Managers, Technical Leads, and client-facing teams
  • Ability to work independently, make sound commercial decisions, and balance multiple accounts and priorities
  • Strong analytical and problem-solving ability focused on client outcomes and business growth
  • Salesforce or a comparable CRM platform experience is advantageous
  • Experience selling or managing Cloud, DevOps, AI, or digital-transformation engagements is highly desirable
  • A strong ownership mindset with the ability to balance revenue growth, client satisfaction, delivery quality, and commercial performance

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