Leidos
Leidos
Leidos is a systems integrator working across science, technology, and engineering to support complex customer missions. Its work spans aviation, defense, energy, government, healthcare, intelligence, science, and space, with capabilities that include artificial intelligence, digital modernization, cyber operations, and integrated mission software. The company also develops solutions such as counter-unmanned aerial systems and electric-vehicle infrastructure for military use. Leidos’ broader profile includes a focus on diversity, equity, inclusion, sustainability, charitable initiatives, and community programs.

Senior Digital Employee Experience Engineer — Remote, United States

Leidos is seeking a Senior Digital Employee Experience Engineer to manage Nexthink automation, integrations, analytics, and self-healing solutions. This remote role supports digital employee experience across large-scale U.S. enterprise environments.

Description

  • Administer, engineer, and optimize Nexthink Infinity features including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access
  • Maintain platform stability, scalability, security, and data integrity through governance, compliance, and operational controls
  • Lead platform upgrades, feature adoption, continuous improvement, documentation, and playbook development
  • Work across functions to increase adoption of Nexthink capabilities
  • Develop, test, and maintain Nexthink Remote Actions and automated remediation workflows
  • Create proactive and reactive automations for endpoint, application, and user experience problems
  • Build self-healing solutions for device health, application performance, configuration drift, compliance issues, network connectivity, and Microsoft 365 experience
  • Establish reusable automation frameworks and engineering standards
  • Design and maintain integrations connecting Nexthink with ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk, and related endpoint, monitoring, and ITSM platforms
  • Use APIs, web services, and automation platforms to coordinate workflows and automate data exchange
  • Work with engineering, operations, and platform teams to operationalize DEX insights and remediation processes
  • Keep integrations aligned with enterprise architecture, security controls, and governance requirements
  • Develop dashboards, investigations, and reports for device health, application performance, collaboration, network quality, and employee sentiment
  • Apply NQL and platform analytics to uncover trends, root causes, and automation opportunities
  • Produce operational and executive reports that demonstrate DEX program performance and business value
  • Convert telemetry and user-experience data into practical recommendations for IT and business stakeholders
  • Design and manage Nexthink Campaigns to collect feedback, measure sentiment, and support digital adoption
  • Coordinate with support and engineering teams on change programs and employee technology experience
  • Identify recurring problems, high-volume incidents, and experience gaps that can be automated
  • Collaborate with EUC, Infrastructure, Security, Service Management, and Engineering teams to advance DEX, strategy, roadmaps, and maturity initiatives
  • Keep current with Nexthink capabilities, automation technologies, and industry practices

Requirements

  • Active Public Trust clearance with the ability to obtain Secret or higher clearance when required
  • U.S. citizenship
  • Bachelor’s degree in Information Technology, Computer Science, or Engineering plus 12 or more years of relevant experience; equivalent relevant experience may substitute for the degree
  • At least five years of hands-on Nexthink Infinity administration, engineering, and support experience
  • At least 10 years supporting enterprise IT infrastructure, End User Computing, workplace technology, and/or endpoint engineering environments
  • Experience implementing and scaling Nexthink across large enterprises with more than 10,000 endpoints
  • Extensive hands-on experience with Nexthink Remote Actions, Investigations, Dashboards, Campaigns, Alerts, Application Experience, Software Metering, and Nexthink Query Language
  • Advanced scripting and automation expertise, including required PowerShell; Bash or shell scripting, automated remediation, self-healing solutions, API and web-service integrations, and connections to ServiceNow, Moveworks, or comparable platforms
  • Strong knowledge of endpoint management and enterprise technologies including Intune, SCCM, Jamf, Microsoft 365, Active Directory/Entra ID, and endpoint security
  • Demonstrated analytical and troubleshooting ability, including using data to improve complex enterprise environments
  • Nexthink certification and experience with AI Drive and Adopt preferred
  • Experience with ServiceNow ITSM/ITOM, asset management, and observability platforms such as Splunk preferred
  • Knowledge of DEX frameworks, employee sentiment measurement, and Experience Level Objectives preferred

Related Jobs