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IQVIA
IQVIA
H1B Visa SponsorConsultingManufacturingMarketing
IQVIA combines healthcare data analytics, advanced technology, and consulting to help organizations address complex challenges across the life sciences and healthcare sectors. Its Connected Intelligence platform brings together data and artificial intelligence to support clinical research, technology development, and the advancement of new therapies. The company’s teams work across analytics, consulting, and healthcare technology, offering opportunities connected to research, digital innovation, and efforts to improve patient outcomes.
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Senior Client Operations Manager, Biotech — Livingston Onsite

Lead global biotech study delivery for IQVIA Laboratories by managing client partnerships, project portfolios, operational performance, and financial outcomes.

GBUnited KingdomOn-siteFull-timeSeniorEnglish RequiredOperations

Description

  • Manage and strengthen client relationships
  • Oversee project delivery across the portfolio from operational and financial perspectives
  • Build effective partnerships with IQVIA Laboratories’ global project team, Business Development, operational groups, and relevant CRO counterparts
  • Ensure consistent, high-quality delivery of studies worldwide
  • Contribute to client operational committees and cultivate long-term client partnerships
  • Provide senior management with updates on client relationships, delivery progress, and portfolio health
  • Attend client meetings, including bid defenses, capability discussions, and audits, as required
  • Coordinate internal reviews of lessons learned, best practices, standards, client requirements, budgets, KPIs, Master Service Agreements, and customer feedback
  • Set client standards and proactively communicate changes to standards and requirements
  • Monitor performance metrics and service-level agreements
  • Lead process improvements that support excellent service delivery
  • Contribute to technical reviews and proposal development when needed
  • Coordinate specific client requests across IQVIA Laboratories
  • Apply relevant best practices and process improvements across client accounts

Requirements

  • Bachelor’s degree in science or a related discipline
  • At least seven years of experience in the clinical or research industry
  • At least five years of project management experience
  • A comparable combination of education, training, and experience may substitute for the degree
  • Strong organizational, analytical, and problem-solving abilities
  • Adaptable and flexible in a fast-paced work environment
  • Able to deliver high-quality global project management work with urgency and drive activities to completion with minimal supervision
  • Able to communicate clearly and consistently with internal departments and regions and with global client teams
  • Able to build and maintain effective relationships with colleagues, managers, and clients

Benefits

  • Integrated programs and resources supporting employees’ and families’ physical, mental, emotional, financial, and social well-being
  • Benefits structured to address diverse and evolving needs
  • Well-being resources for home and work across every stage of the well-being journey

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