NewRocket
NewRocket
NewRocket is a global ServiceNow consulting and technology partner that helps enterprise organizations address complex business needs through advisory, transformation, implementation, and managed services. Its work spans platform development and integrations, security, risk and resilience, and technology excellence, with a strong focus on improving customer and employee experiences. NewRocket also brings UI and UX design expertise to workflow modernization, helping organizations streamline processes across sectors including consulting, healthcare, insurance, education, financial services, and the public sector.

Senior AI Software Engineer – ServiceNow, Remote US

Build AI-powered applications and workflows on ServiceNow for enterprise customers. Apply machine learning, automation, and platform integration expertise across customer solutions.

Description

  • Gather system requirements from end users, IT teams, and other stakeholders
  • Design, develop, and deploy AI-powered ServiceNow applications and workflows
  • Integrate machine learning, natural language processing, and predictive analytics into ServiceNow modules such as ITSM, ITOM, CSM, and HRSD
  • Oversee application development across design, coding, debugging, testing, troubleshooting, and technical documentation
  • Write production code and conduct application testing and debugging
  • Create custom and product-based ServiceNow solutions
  • Set up REST and SOAP integrations between ServiceNow and external applications
  • Apply impact assessment rules to service maps and validate them with technical subject matter experts and stakeholders
  • Support user acceptance testing for service maps, impact rules, and event management activities
  • Move update sets and data between relevant ServiceNow environments
  • Resolve production incidents within the role’s scope
  • Coordinate with the ServiceNow technical lead on mapping and event work to maintain consistent methods and reusable patterns

Requirements

  • At least three years of experience supporting ServiceNow implementation, administration, configuration, or development across two or more capabilities, such as ITSM or ITOM
  • Strong knowledge of ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist
  • Practical experience implementing and optimizing Now Assist features
  • Experience integrating ServiceNow with other systems using MID Servers and cloud-to-cloud connections
  • Experience with SOAP and REST web service integrations, including bidirectional automated integrations
  • Experience with data extraction technologies such as JDBC and ODBC, or with ETL integrations
  • Demonstrated experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows
  • Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and related scripting
  • Willingness to continue developing expertise in ServiceNow and adjacent technologies
  • Willingness to complete ServiceNow competency certifications and module accreditations
  • Bachelor’s or master’s degree in Computer Science, Information Technology, AI/ML, or a related discipline
  • Preferred certifications include ITIL Foundation, ServiceNow CSA, and ServiceNow CAD
  • Ability to contribute to strategic planning, resource allocation, production methods, and coordination of people and resources
  • Ability to adapt effectively in a fast-paced environment

Benefits

  • Official ServiceNow training
  • Opportunity to earn multiple ServiceNow certifications
  • Project support and guidance
  • Diverse and inclusive workplace
  • Equal opportunity and affirmative action employer
  • Disability accommodations

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