Site Solutions Executive, Clinical Trials
Premier Research
Coordinate clinical trial compliance, documentation, and patient procedures at Premier Research’s Bangalore site. Support investigators, sponsors, and CROs throughout study delivery.
Open
WAVE Corporation develops MediaBank, a digital asset management platform for organizing, protecting, and publishing creative content. The software brings images, video, documents, and text into a centralized environment, helping distributed enterprise teams manage production workflows and deliver assets across web, print, multimedia, email, and packaging channels. MediaBank also includes plugins, workflow controls, and publication tools, while WAVE focuses on configurable implementations and developer-led support to help creative organizations improve collaboration and process efficiency.
Senior Account Manager, Renewals and Expansion
Manage renewals, negotiations, and expansion for Clearwave’s patient-engagement platform. Build executive relationships and drive commercial outcomes across healthcare practice accounts.
Description
- Manage the complete renewal cycle for an assigned portfolio, from 90-day planning through signature
- Open, lead, and close renewal discussions
- Negotiate pricing, contract terms, and multi-year agreements
- Coordinate discount approvals and non-standard terms with Finance and Legal
- Document churn and downsell outcomes and lead reviews with Customer Success counterparts
- Keep CRM renewal forecasts accurate, including risks and confidence levels
- Run upsell and cross-sell opportunities through completion
- Follow up on CRM upsell signals identified by Customer Success
- Lead ECI evaluations and decisions
- Pursue expansion through Platinum, Voice AI, multi-product, and multi-year opportunities
- Work with Sales leadership to analyze whitespace and prioritize expansion
- Manage relationships with C-suite stakeholders and economic buyers
- Lead executive introductions and Executive Business Reviews
- Facilitate EBRs and complete resulting commercial actions
- Conduct commercial save discussions when churn risk is material
- Handle escalations involving C-suite stakeholders or the CEO
- Direct customer steering and escalations for Platinum and Voice AI rollouts
- Obtain testimonials, case studies, and joint presentation opportunities
- Nominate customers for advisory boards, reference calls, and co-marketing
- Manage the transition of new customers from Sales to Customer Success
- Lead strategic and commercial onsite customer visits
- Share structured field insights with Product, Marketing, and executive leaders
- Work closely with CSMs on account intelligence, customer health, EBR preparation, and churn response
- Bring commercially important roadmap feedback and feature requests to Product
- Coordinate with Finance and Legal on approvals, pricing exceptions, and non-standard terms
- Report portfolio updates, risks, and renewal forecasts to the VP of Account Management and leadership
Requirements
- Bring 3–7 years of experience in Account Management, commercially focused Customer Success, or another revenue-carrying customer role
- Show a record of owning renewals and achieving GRR or Net Revenue Retention targets
- Have negotiated complex contracts with mid-market or enterprise customers
- Communicate comfortably with VP and C-suite stakeholders and lead outcome-focused business discussions
- Use strong commercial judgment to uncover opportunities, build business cases, and close deals
- Able to travel up to 25%
- SaaS, Health IT, or revenue cycle and practice management technology experience is preferred
- Working knowledge of GRR and NRR as commercial performance metrics is preferred
- Experience with CRM systems, particularly Salesforce, is preferred
- Experience leading or contributing to Executive Business Reviews is preferred
- Apply a commercial perspective centered on customer value, risk, and revenue impact
- Build trusted, substantive relationships with executive stakeholders
- Maintain clear role boundaries between Account Management and Customer Success
- Manage a book of business in an organized and proactive way
- Work collaboratively across teams
- Remain resilient through challenging renewals and churn discussions
Benefits
- Travel opportunities of up to 25%
- Opportunity to shape playbooks, processes, and tools
- Work cross-functionally with Customer Success, Sales, Product, Finance, and Marketing
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