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TDCX
TDCX
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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Risk Account Specialist at TDCX - Singapore Onsite

Support e-payment users for TDCX through phone, chat, and email while investigating account-related issues. The role serves customers across a global fintech platform supporting businesses from startups to Fortune 500 companies.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredRisk

Description

  • Support the ePayment account by helping create a positive customer experience.
  • Assist users of an e-payment platform serving startups through Fortune 500 companies.
  • Deliver high-quality assistance to new and existing users as the business expands internationally.
  • Respond to users through phone, chat, and email.
  • Provide personalized support and investigate reported issues thoroughly.
  • Collaborate with teammates and seek assistance when necessary.

Requirements

  • English language proficiency at CEFR C1 level or above is required.
  • Experience in financial services, banking, or fintech is preferred.
  • At least two years of experience in a BPO or contact center environment.
  • Experience with underwriting, business cash-flow analysis, and credit analysis.
  • Familiarity with financial reviews for consumer or small-business lending or credit.
  • Strong attention to detail and the ability to detect inconsistencies across multiple information sources.
  • A bachelor’s degree in any field is required.
  • Demonstrated customer-facing experience in B2B, B2C, or contact center settings, including email, phone, and chat support.
  • Willingness to move between teams as business requirements change.
  • Willingness to work rotational shifts, including weekends.

Benefits

  • Competitive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to modern, high-quality workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities.
  • Supportive workplace culture focused on long-term growth.
  • Convenient location with direct public transportation connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a globally recognized company with numerous industry awards.

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