TDCX
TDCX
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.

Risk Account Specialist at TDCX - Singapore Onsite

Support e-payment users for TDCX through phone, chat, and email while investigating account-related issues. The role serves customers across a global fintech platform supporting businesses from startups to Fortune 500 companies.

Descriere

  • Support the ePayment account by helping create a positive customer experience.
  • Assist users of an e-payment platform serving startups through Fortune 500 companies.
  • Deliver high-quality assistance to new and existing users as the business expands internationally.
  • Respond to users through phone, chat, and email.
  • Provide personalized support and investigate reported issues thoroughly.
  • Collaborate with teammates and seek assistance when necessary.

Cerințe

  • English language proficiency at CEFR C1 level or above is required.
  • Experience in financial services, banking, or fintech is preferred.
  • At least two years of experience in a BPO or contact center environment.
  • Experience with underwriting, business cash-flow analysis, and credit analysis.
  • Familiarity with financial reviews for consumer or small-business lending or credit.
  • Strong attention to detail and the ability to detect inconsistencies across multiple information sources.
  • A bachelor’s degree in any field is required.
  • Demonstrated customer-facing experience in B2B, B2C, or contact center settings, including email, phone, and chat support.
  • Willingness to move between teams as business requirements change.
  • Willingness to work rotational shifts, including weekends.

Beneficii

  • Competitive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to modern, high-quality workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities.
  • Supportive workplace culture focused on long-term growth.
  • Convenient location with direct public transportation connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a globally recognized company with numerous industry awards.

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