TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Risk Account Specialist at TDCX - Singapore Onsite

Support e-payment users for TDCX through phone, chat, and email while investigating account-related issues. The role serves customers across a global fintech platform supporting businesses from startups to Fortune 500 companies.

विवरण

  • Support the ePayment account by helping create a positive customer experience.
  • Assist users of an e-payment platform serving startups through Fortune 500 companies.
  • Deliver high-quality assistance to new and existing users as the business expands internationally.
  • Respond to users through phone, chat, and email.
  • Provide personalized support and investigate reported issues thoroughly.
  • Collaborate with teammates and seek assistance when necessary.

आवश्यकताएँ

  • English language proficiency at CEFR C1 level or above is required.
  • Experience in financial services, banking, or fintech is preferred.
  • At least two years of experience in a BPO or contact center environment.
  • Experience with underwriting, business cash-flow analysis, and credit analysis.
  • Familiarity with financial reviews for consumer or small-business lending or credit.
  • Strong attention to detail and the ability to detect inconsistencies across multiple information sources.
  • A bachelor’s degree in any field is required.
  • Demonstrated customer-facing experience in B2B, B2C, or contact center settings, including email, phone, and chat support.
  • Willingness to move between teams as business requirements change.
  • Willingness to work rotational shifts, including weekends.

लाभ

  • Competitive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to modern, high-quality workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities.
  • Supportive workplace culture focused on long-term growth.
  • Convenient location with direct public transportation connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a globally recognized company with numerous industry awards.

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