TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Risk Account Specialist at TDCX - Singapore Onsite

Support e-payment users for TDCX through phone, chat, and email while investigating account-related issues. The role serves customers across a global fintech platform supporting businesses from startups to Fortune 500 companies.

Сипаттама

  • Support the ePayment account by helping create a positive customer experience.
  • Assist users of an e-payment platform serving startups through Fortune 500 companies.
  • Deliver high-quality assistance to new and existing users as the business expands internationally.
  • Respond to users through phone, chat, and email.
  • Provide personalized support and investigate reported issues thoroughly.
  • Collaborate with teammates and seek assistance when necessary.

Талаптар

  • English language proficiency at CEFR C1 level or above is required.
  • Experience in financial services, banking, or fintech is preferred.
  • At least two years of experience in a BPO or contact center environment.
  • Experience with underwriting, business cash-flow analysis, and credit analysis.
  • Familiarity with financial reviews for consumer or small-business lending or credit.
  • Strong attention to detail and the ability to detect inconsistencies across multiple information sources.
  • A bachelor’s degree in any field is required.
  • Demonstrated customer-facing experience in B2B, B2C, or contact center settings, including email, phone, and chat support.
  • Willingness to move between teams as business requirements change.
  • Willingness to work rotational shifts, including weekends.

Артықшылықтар

  • Competitive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to modern, high-quality workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities.
  • Supportive workplace culture focused on long-term growth.
  • Convenient location with direct public transportation connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a globally recognized company with numerous industry awards.

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