Tribe Builders, Inc
Tribe Builders, Inc
11 – 50 Employees
ConsultingMarketingWellness
Tribe Builders, Inc. is a consulting and marketing company focused on phone sales for health, wellness, and fitness brands. Its specialized sales support helps clients engage prospects, guide them through purchasing decisions, and build lasting customer relationships while keeping each conversation aligned with the brand’s values. The company works with both emerging and established businesses, integrating structured sales processes into client operations to strengthen customer acquisition and retention.

Remote IT Help Desk Specialist in Honduras

Provide IT help desk support for Salesforce, cloud telephony, business texting, and support tickets at a health and wellness sales company. This remote independent-contractor role supports more than 150 users.

Description

  • Maintain a zero-backlog help desk dashboard covering open tickets, account requests, and system alerts
  • Resolve most support requests and thoroughly investigate issues before escalating them
  • Create and deactivate user accounts in Salesforce, Vonage, SMS Magic, and other systems
  • Diagnose calling, callback, and voicemail problems while coordinating with agents and Vonage support
  • Handle business phone number assignments, releases, and spam-label removal requests with AT&T, Verizon, and T-Mobile
  • Maintain user and phone-number records in the business texting platform
  • Handle call-recording deletion requests according to the privacy process
  • Correct sales and order records when automated checks identify discrepancies
  • Act as the first support contact for more than 150 users, managing accounts, phone setup, and help desk requests

Requirements

  • At least two years of experience in IT help desk, technical support, or contact center support
  • Salesforce experience is strongly preferred, particularly with users, permissions, and records
  • Demonstrated ability to troubleshoot technical issues
  • Proven ability to work independently with strong self-motivation, organization, and time management
  • Excellent written and spoken English
  • Reliable internet and a quiet workspace throughout the 7:30 AM to 3:30 PM US Central Time schedule
  • Preferred additional experience includes Salesforce Administrator certification, Vonage Contact Center or another cloud contact center platform, SMS systems, telecommunications or phone-number administration, and sales-team support

Benefits

  • Remote work arrangement
  • High autonomy with limited supervision
  • Applicants from around the world are welcome
  • Reliable internet and a quiet workspace are required for the role, rather than provided as a benefit

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