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The Cigna Group
The Cigna Group
HealthcareInsurance
The Cigna Group is a global healthcare and insurance company serving individuals, families, employers, brokers, providers, and Medicare beneficiaries. Its offerings span medical, dental, pharmacy, behavioral health, supplemental coverage, employer-sponsored plans, individual and family insurance, Medicare, and international health insurance across more than 200 countries. The company also provides digital member services through myCigna, including telehealth and claims management, with products delivered through operating subsidiaries and regional affiliates.
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Remote Customer Service Representative – Specialty Pharmacy

Provide remote customer service for Accredo specialty pharmacy patients by managing high-volume calls, resolving concerns empathetically, and documenting every interaction in compliance with HIPAA requirements.

USUnited StatesAZArizonaNCNorth CarolinaPAPennsylvaniaSCSouth CarolinaTXTexasRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Manage inbound and outbound calls in a high-volume call center
  • Use defined workflows and follow scheduled call-handling expectations
  • Resolve patient concerns with empathy while staying within established procedures
  • Record interactions in real time while protecting patient privacy and meeting HIPAA standards
  • Complete and actively participate in paid virtual training
  • Achieve monthly performance targets
  • Participate in ongoing learning and incorporate feedback
  • Manage consecutive calls throughout the assigned shift
  • Help patients access specialty pharmacy services and critical therapies

Requirements

  • High school diploma or equivalent is required
  • No prior experience is required; healthcare customer service call center experience is strongly preferred
  • Perform effectively in a structured, high-volume work environment
  • Apply strong problem-solving and real-time decision-making abilities
  • Communicate clearly and professionally in writing and conversation
  • Use Microsoft Office proficiently and navigate multiple systems simultaneously
  • Attend all training sessions and maintain reliable attendance during the first 90 days
  • Maintain a distraction-free workspace at home
  • Use a wired Ethernet connection; Wi-Fi, mobile, and hotspot connections are not accepted
  • Have cable broadband or fiber internet with minimum speeds of 10 Mbps download and 5 Mbps upload
  • Protect patient confidentiality and comply with HIPAA requirements

Benefits

  • Medical, dental, and vision coverage begins on the first day
  • 18 days of paid time off
  • Eight paid holidays
  • Employer contributions to HRA and HSA accounts
  • 401(k) plan with company matching
  • Tuition assistance
  • Career development opportunities
  • Paid virtual training program

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