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The Cigna Group
The Cigna Group
Sog‘liqni saqlashSug‘urta
The Cigna Group jismoniy shaxslar, oilalar, ish beruvchilar, brokerlar, tibbiy xizmat ko‘rsatuvchilar va Medicare benefitsiarlariga xizmat ko‘rsatuvchi global sog‘liqni saqlash va sug‘urta kompaniyasidir. Kompaniya takliflari tibbiy, stomatologik, farmatsevtik va xulq-atvor salomatligi xizmatlari, qo‘shimcha sug‘urta, ish beruvchi homiyligidagi rejalar, jismoniy shaxslar va oilalar uchun sug‘urta, Medicare hamda 200 dan ortiq mamlakatdagi xalqaro tibbiy sug‘urtani qamrab oladi. Shuningdek, kompaniya myCigna orqali telemeditsina va da’volarni boshqarishni o‘z ichiga olgan raqamli a’zo xizmatlarini taqdim etadi; mahsulotlar operatsion sho‘ba korxonalar va mintaqaviy hamkor tashkilotlar orqali yetkazib beriladi.
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Kompaniyadagi ish o‘rinlari

Remote Customer Service Representative – Specialty Pharmacy

Provide remote customer service for Accredo specialty pharmacy patients by managing high-volume calls, resolving concerns empathetically, and documenting every interaction in compliance with HIPAA requirements.

USAmerika Qo‘shma ShtatlariAZArizonaNCShimoliy KarolinaPAPensilvaniyaSCJanubiy KarolinaTXTexasMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Manage inbound and outbound calls in a high-volume call center
  • Use defined workflows and follow scheduled call-handling expectations
  • Resolve patient concerns with empathy while staying within established procedures
  • Record interactions in real time while protecting patient privacy and meeting HIPAA standards
  • Complete and actively participate in paid virtual training
  • Achieve monthly performance targets
  • Participate in ongoing learning and incorporate feedback
  • Manage consecutive calls throughout the assigned shift
  • Help patients access specialty pharmacy services and critical therapies

Talablar

  • High school diploma or equivalent is required
  • No prior experience is required; healthcare customer service call center experience is strongly preferred
  • Perform effectively in a structured, high-volume work environment
  • Apply strong problem-solving and real-time decision-making abilities
  • Communicate clearly and professionally in writing and conversation
  • Use Microsoft Office proficiently and navigate multiple systems simultaneously
  • Attend all training sessions and maintain reliable attendance during the first 90 days
  • Maintain a distraction-free workspace at home
  • Use a wired Ethernet connection; Wi-Fi, mobile, and hotspot connections are not accepted
  • Have cable broadband or fiber internet with minimum speeds of 10 Mbps download and 5 Mbps upload
  • Protect patient confidentiality and comply with HIPAA requirements

Imtiyozlar

  • Medical, dental, and vision coverage begins on the first day
  • 18 days of paid time off
  • Eight paid holidays
  • Employer contributions to HRA and HSA accounts
  • 401(k) plan with company matching
  • Tuition assistance
  • Career development opportunities
  • Paid virtual training program

O‘xshash ish o‘rinlari

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Xodimlar
LogistikaMehmondo‘stlikSog‘liqni saqlash
ARArgentinaBOBoliviyaBRBraziliyaCLChiliCOKolumbiyaCRKosta-RikaCUKubaDODominikan RespublikasiECEkvadorGTGvatemalaHNGondurasHTGaitiMXMeksikaNINikaraguaPAPanamaPEPeruPRPuerto-RikoPYParagvaySVSalvadorUYUrugvayVEVenesuelaMasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: ispanchaTarjimon

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Ochish