The Cigna Group
The Cigna Group
The Cigna Group yra pasaulinė sveikatos priežiūros ir draudimo bendrovė, teikianti paslaugas asmenims, šeimoms, darbdaviams, draudimo brokeriams, sveikatos priežiūros paslaugų teikėjams ir Medicare naudos gavėjams. Jos pasiūla apima medicininį ir dantų draudimą, vaistinių paslaugas, elgesio sveikatos priežiūrą, papildomą draudimo apsaugą, darbdavių remiamus planus, asmens ir šeimos draudimą, Medicare bei tarptautinį sveikatos draudimą daugiau kaip 200 šalių. Bendrovė taip pat teikia skaitmenines narių paslaugas per „myCigna“, įskaitant nuotolinę sveikatos priežiūrą ir žalų administravimą. Produktai teikiami per veikiančias patronuojamąsias įmones ir regionines susijusias bendroves.

Remote Customer Service Representative – Specialty Pharmacy

Provide remote customer service for Accredo specialty pharmacy patients by managing high-volume calls, resolving concerns empathetically, and documenting every interaction in compliance with HIPAA requirements.

Aprašymas

  • Manage inbound and outbound calls in a high-volume call center
  • Use defined workflows and follow scheduled call-handling expectations
  • Resolve patient concerns with empathy while staying within established procedures
  • Record interactions in real time while protecting patient privacy and meeting HIPAA standards
  • Complete and actively participate in paid virtual training
  • Achieve monthly performance targets
  • Participate in ongoing learning and incorporate feedback
  • Manage consecutive calls throughout the assigned shift
  • Help patients access specialty pharmacy services and critical therapies

Reikalavimai

  • High school diploma or equivalent is required
  • No prior experience is required; healthcare customer service call center experience is strongly preferred
  • Perform effectively in a structured, high-volume work environment
  • Apply strong problem-solving and real-time decision-making abilities
  • Communicate clearly and professionally in writing and conversation
  • Use Microsoft Office proficiently and navigate multiple systems simultaneously
  • Attend all training sessions and maintain reliable attendance during the first 90 days
  • Maintain a distraction-free workspace at home
  • Use a wired Ethernet connection; Wi-Fi, mobile, and hotspot connections are not accepted
  • Have cable broadband or fiber internet with minimum speeds of 10 Mbps download and 5 Mbps upload
  • Protect patient confidentiality and comply with HIPAA requirements

Privalumai

  • Medical, dental, and vision coverage begins on the first day
  • 18 days of paid time off
  • Eight paid holidays
  • Employer contributions to HRA and HSA accounts
  • 401(k) plan with company matching
  • Tuition assistance
  • Career development opportunities
  • Paid virtual training program

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