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TechOp Solutions International
TechOp Solutions International
51 – 200 Employees
ConsultingDefenseLogistics
TechOp Solutions International combines operational experience with technical expertise to support organizations across the consulting, defense, and logistics sectors. Drawing on decades of experience, the company provides solutions for federal, state, local, and private organizations, including work related to security preparedness and response. Its clients have included the Department of Homeland Security, the United States Marine Corps, and the Department of Defense. TechOp Solutions International describes its workplace as team-oriented and focused on supporting the professional and personal development of its associates.
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Remote Customer Service Representative in Texas

Support TechOp Solutions International’s government client by handling calls, researching inquiries, escalating issues, and preparing accurate reports. Use multiple systems to document information and provide professional service.

USUnited StatesTXTexasRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Handle and track incoming calls.
  • Prepare and submit detailed, accurate reports in government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while documenting and maintaining information accurately.
  • Record all details in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the appropriate teams and escalate them when needed.
  • Take on other assigned duties.

Requirements

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while communicating and entering data at the same time.
  • Strong written and verbal communication skills.
  • Ability to work independently, manage assigned duties, and make informed decisions with minimal supervision.
  • Proficiency with Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Benefits

  • Equal opportunity employer that does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability, sex, marital or veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local law.

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