TechOp Solutions International
TechOp Solutions International
TechOp Solutions International консалтинг, қорғаныс және логистика салаларындағы ұйымдарға қолдау көрсету үшін операциялық тәжірибені техникалық сараптамамен ұштастырады. Компания ондаған жылдық тәжірибесіне сүйене отырып, федералдық, штаттық, жергілікті және жеке ұйымдарға, соның ішінде қауіпсіздікке дайындық пен ден қоюға қатысты жұмыстар бойынша шешімдер ұсынады. Оның клиенттері арасында Ұлттық қауіпсіздік министрлігі, Америка Құрама Штаттарының Теңіз жаяу әскері корпусы және Қорғаныс министрлігі болған. TechOp Solutions International жұмыс ортасын командалық рухқа негізделген және қызметкерлерінің кәсіби әрі жеке дамуын қолдауға бағытталған орта ретінде сипаттайды.

Remote Customer Service Representative in Texas

Support TechOp Solutions International’s government client by handling calls, researching inquiries, escalating issues, and preparing accurate reports. Use multiple systems to document information and provide professional service.

Сипаттама

  • Handle and track incoming calls.
  • Prepare and submit detailed, accurate reports in government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while documenting and maintaining information accurately.
  • Record all details in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the appropriate teams and escalate them when needed.
  • Take on other assigned duties.

Талаптар

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while communicating and entering data at the same time.
  • Strong written and verbal communication skills.
  • Ability to work independently, manage assigned duties, and make informed decisions with minimal supervision.
  • Proficiency with Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Артықшылықтар

  • Equal opportunity employer that does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability, sex, marital or veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local law.

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