TechOp Solutions International
TechOp Solutions International
51 – 200 Zaposleni
LogistikaObrambaSvetovanje
TechOp Solutions International združuje operativne izkušnje s tehničnim strokovnim znanjem za podporo organizacijam v svetovalnem, obrambnem in logističnem sektorju. Na podlagi več desetletij izkušenj podjetje zagotavlja rešitve za zvezne, državne, lokalne in zasebne organizacije, vključno z delom, povezanim s pripravljenostjo na varnostne grožnje in odzivanjem nanje. Med njegovimi naročniki so bili Ministrstvo za domovinsko varnost Združenih držav Amerike, Korpus mornariške pehote Združenih držav Amerike in Ministrstvo za obrambo. TechOp Solutions International svoje delovno okolje opisuje kot ekipno usmerjeno ter osredotočeno na podporo strokovnemu in osebnemu razvoju svojih sodelavcev.

Remote Customer Service Representative in Texas

Support TechOp Solutions International’s government client by handling calls, researching inquiries, escalating issues, and preparing accurate reports. Use multiple systems to document information and provide professional service.

Opis

  • Handle and track incoming calls.
  • Prepare and submit detailed, accurate reports in government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while documenting and maintaining information accurately.
  • Record all details in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the appropriate teams and escalate them when needed.
  • Take on other assigned duties.

Zahteve

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while communicating and entering data at the same time.
  • Strong written and verbal communication skills.
  • Ability to work independently, manage assigned duties, and make informed decisions with minimal supervision.
  • Proficiency with Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Ugodnosti

  • Equal opportunity employer that does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability, sex, marital or veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local law.

Sorodna delovna mesta

Terumo Medical Corporation

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Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Odpri