Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Atidaryti
„TechOp Solutions International“ derina operacinę patirtį ir techninę kompetenciją, kad padėtų konsultavimo, gynybos ir logistikos sektorių organizacijoms. Remdamasi dešimtmečius kaupta patirtimi, įmonė teikia sprendimus federalinėms, valstijų, vietos valdžios ir privačioms organizacijoms, įskaitant veiklą, susijusią su saugumo parengimu ir reagavimu. Tarp jos klientų buvo Vidaus saugumo departamentas, Jungtinių Valstijų jūrų pėstininkų korpusas ir Gynybos departamentas. „TechOp Solutions International“ savo darbo aplinką apibūdina kaip orientuotą į komandą ir daug dėmesio skiriančią darbuotojų profesiniam bei asmeniniam tobulėjimui.
Remote Customer Service Representative in Texas
Support TechOp Solutions International’s government client by handling calls, researching inquiries, escalating issues, and preparing accurate reports. Use multiple systems to document information and provide professional service.
Aprašymas
- Handle and track incoming calls.
- Prepare and submit detailed, accurate reports in government systems.
- Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
- Work across multiple systems and applications while documenting and maintaining information accurately.
- Record all details in line with established procedures.
- Research databases and open sources.
- Direct calls to the appropriate teams and escalate them when needed.
- Take on other assigned duties.
Reikalavimai
- At least three years of call center experience.
- High school diploma or equivalent.
- Ability to multitask while communicating and entering data at the same time.
- Strong written and verbal communication skills.
- Ability to work independently, manage assigned duties, and make informed decisions with minimal supervision.
- Proficiency with Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
- Experience handling sensitive information.
- Ability to pass a government security background check.
Privalumai
- Equal opportunity employer that does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability, sex, marital or veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local law.
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