TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
Onsite Customer Service Specialist in the Philippines at TDCX
Support TDCX customers across communication channels by researching issues, resolving cases, and improving customer satisfaction. This full-time, onsite role is based in the Philippines.
Aprašymas
- Assist customers through relevant communication channels.
- Understand customer needs and investigate issues to find effective solutions.
- Clear up confusion and resolve inquiries on the first contact where possible.
- Coordinate with service partners and internal teams to close cases within service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to support customer satisfaction.
- Build lasting customer relationships and provide attentive support.
- Complete other duties assigned by management within the employment category.
- Help implement, maintain, and continually improve TDCX’s Quality Management System.
Reikalavimai
- A diploma or higher qualification in any field, including a professional or postgraduate degree.
- Related work experience is preferred; fresh graduates are welcome to apply.
- Strong time management and motivation to exceed expectations.
- Ability to manage multiple tasks and tailor responses using customer-provided information.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Confidence using computers and multiple systems, with the ability to learn new ones.
- Excellent spoken and written English, plus the language of the supported market.
Privalumai
- Attractive compensation and perks.
- Medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Company activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- The chance to work for a global company recognized with hundreds of industry awards.