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TDCX
TDCX
GostinstvoPotovanjaZdravstveno varstvo
TDCX ponuja rešitve za uporabniško izkušnjo, ki podjetjem pomagajo komunicirati s strankami in jim zagotavljati podporo prek več kanalov. Njegova ponudba poudarja varno sporočanje, ki upošteva zasebnost, hkrati pa omogoča sodelovanje skupnosti in skupinske pogovore, zaradi česar interakcije ostajajo urejene in dostopne. Profil podjetja je lahko zanimiv za strokovnjake, ki raziskujejo priložnosti na področju uporabniške izkušnje, komunikacijskih storitev in povezanih poslovnih podpornih dejavnosti.
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Delovna mesta v podjetju

Onsite Customer Service Specialist in the Philippines at TDCX

Support TDCX customers across communication channels by researching issues, resolving cases, and improving customer satisfaction. This full-time, onsite role is based in the Philippines.

PHFilipiniNa lokacijiPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Assist customers through relevant communication channels.
  • Understand customer needs and investigate issues to find effective solutions.
  • Clear up confusion and resolve inquiries on the first contact where possible.
  • Coordinate with service partners and internal teams to close cases within service standards.
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow service procedures to support customer satisfaction.
  • Build lasting customer relationships and provide attentive support.
  • Complete other duties assigned by management within the employment category.
  • Help implement, maintain, and continually improve TDCX’s Quality Management System.

Zahteve

  • A diploma or higher qualification in any field, including a professional or postgraduate degree.
  • Related work experience is preferred; fresh graduates are welcome to apply.
  • Strong time management and motivation to exceed expectations.
  • Ability to manage multiple tasks and tailor responses using customer-provided information.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette.
  • Confidence using computers and multiple systems, with the ability to learn new ones.
  • Excellent spoken and written English, plus the language of the supported market.

Ugodnosti

  • Attractive compensation and perks.
  • Medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Company activities and recognition programs.
  • Learning and development plans to support career growth.
  • A positive workplace culture.
  • Convenient location with direct public transport links.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced colleagues.
  • The chance to work for a global company recognized with hundreds of industry awards.

Sorodna delovna mesta

Humana

Humana Provider Contracting Executive (Alabama Market)

Humana
Sponzor vizuma H1BZavarovanjeZdravstveno varstvoZdravstveno zavarovanje
USZdružene države AmerikeALAlabamaMSMisisipiTNTennessee
94.900 $ – 130.500 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaVodilni delavec

Negotiate provider agreements and manage network relationships for Humana’s Alabama Market. The remote role covers provider contracting, reimbursement analysis, and network recruitment across the region.

Odpri