Compass Experience Labs
Compass Experience Labs
Compass Experience Labs is a consulting company focused on customer experience, customer care, and recruitment process optimization. It helps businesses improve customer interactions through tailored support programs, loyalty optimization, and systems optimization that work with existing business systems. Its services include 24/7 customer support and end-to-end Recruitment Process Outsourcing (RPO), supporting organizations seeking more efficient customer operations and recruitment processes. Compass Experience Labs works with businesses in areas including food and beverage, logistics, subscription commerce, and apparel, developing customer care strategies suited to their operational needs.

Remote Customer Service Associate - United States

Provide customer support for a growing specialty coffee and beverage retailer through Compass Experience Labs’ BPO team. Resolve inquiries by phone, chat, and email while assisting with orders, products, accounts, and general requests.

Description

  • Deliver customer support through phone, chat, email, and additional service channels
  • Address customer questions, concerns, and service requests
  • Help customers with orders, products, accounts, and general information
  • Determine the most appropriate resolution for each customer’s needs
  • Respond to concerns with empathy, patience, and a constructive attitude
  • Resolve issues while preserving a consistently high customer experience
  • Record customer interactions accurately in the designated systems
  • Apply established procedures, policies, and service expectations
  • Work with colleagues and other departments to address customer concerns
  • Contribute to a welcoming, positive, and memorable customer experience

Requirements

  • At least two years of prior call center or contact center experience
  • Strong spoken and written English communication skills
  • Proven customer service and interpersonal abilities
  • Effective problem-solving and active listening skills
  • Ability to manage customer inquiries in a fast-paced setting
  • Confidence working across multiple systems and applications
  • Reliable, high-speed wired Internet connection
  • Quiet home-working environment with uninterrupted power and backup Internet or power
  • Availability for the required fixed schedule of 8:00 AM to 5:00 PM PST
  • Availability to work five days per week with weekends consistently off
  • Must be based in Ohio, Florida, Georgia, Texas, North Carolina, Wisconsin, South Carolina, Alabama, Tennessee, or Michigan

Benefits

  • Fully remote position performed from home
  • Medical, dental, vision, and ancillary coverage beginning on the first day of the month after 60 days
  • Paid time off
  • 401(k) retirement plan eligibility after six months of employment
  • Consistent weekends off
  • Career development and advancement opportunities
  • Opportunity to support a growing U.S. coffee and beverage business
  • Team environment centered on customer service

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