Accountant / Senior Accountant - Kuala Lumpur Hybrid
Count on Me
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Palmetto develops and delivers solar energy solutions for homeowners, combining residential system design, financing, installation, maintenance, and ongoing energy management. Its solar feasibility modeling platform supports decisions about clean-energy adoption, while options such as purchasing, leasing, and subscription plans are designed to accommodate different payment preferences. The company operates at the intersection of energy and finance, with a focus on helping households manage energy use and reduce their environmental impact.
Remote Collections Specialist - Philippines
Palmetto is seeking a Philippines-based Collections Specialist to manage overdue accounts through high-volume customer outreach. The role involves negotiating payment arrangements, resolving delinquent balances, and maintaining accurate CRM records.
Description
- Oversee a portfolio of overdue accounts
- Conduct outbound collection calls, emails, and text messages
- Arrange payment plans and resolve delinquent accounts in line with company policies and applicable regulations
- Complete approximately 100 outbound collection calls each day
- Record call results, payment commitments, and account details accurately in the CRM
- Calmly and professionally de-escalate interactions with frustrated or upset customers
- Explain account status, outstanding balances, and available payment options to customers
- Achieve or surpass daily, weekly, and monthly outreach and collection goals
- Comply with applicable federal, state, and company collection laws and procedures, including the FDCPA where relevant
- Escalate accounts to a supervisor or pursue alternative resolutions when appropriate
- Provide courteous, professional, and customer-centered service
Requirements
- A high school diploma or equivalent is required; some college education is preferred
- Previous experience in collections, call centers, or customer service is required
- Fluent written and spoken English
- Professional, clear, and effective telephone communication
- Strong negotiation and dispute-resolution abilities
- Ability to stay composed, patient, and focused on solutions when handling escalated or challenging customers
- Comfort working in a fast-paced environment with a high volume of calls
- Basic computer skills, including data entry and use of CRM or collections platforms
- Careful attention to detail and accurate documentation habits
- Reliable, positive, and genuinely focused on customer needs
- Ability to work effectively both independently and collaboratively
- Strong organization and time-management capabilities
- Successful completion of a background check is required
- Experience or knowledge in construction or solar is preferred
- English and Spanish bilingual skills are an advantage
- Understanding of collections regulations and compliance practices
- Experience using outbound dialing systems
Benefits
- Unlimited paid time off
- Medical insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- Paid parental leave
- Retirement plan options
- Opportunities for advancement from within the company
- Professional development and career advancement opportunities
- Work that supports a clear organizational purpose
- Flexible approach to balancing work and personal life
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