Palmetto

201 – 500 Darbinieki

Palmetto izstrādā un nodrošina saules enerģijas risinājumus mājsaimniecībām, apvienojot dzīvojamo sistēmu projektēšanu, finansēšanu, uzstādīšanu, apkopi un nepārtrauktu enerģijas pārvaldību. Uzņēmuma saules enerģijas iespējamības modelēšanas platforma palīdz pieņemt lēmumus par tīras enerģijas izmantošanu, savukārt iegādes, līzinga un abonēšanas iespējas ir veidotas, lai pielāgotos dažādām maksājumu vēlmēm. Uzņēmums darbojas enerģētikas un finanšu jomas krustpunktā, palīdzot mājsaimniecībām pārvaldīt enerģijas patēriņu un mazināt ietekmi uz vidi.

Vakances uzņēmumā

Remote Collections Specialist - Philippines

Palmetto is seeking a Philippines-based Collections Specialist to manage overdue accounts through high-volume customer outreach. The role involves negotiating payment arrangements, resolving delinquent balances, and maintaining accurate CRM records.

pirms 1 nedēļas

Filipīnas

440 000 ₱ – 660 000 ₱ / gads

Attālināti Pilna slodze Vidējais līmenis Vecākais speciālists Nepieciešamā Valoda: angļu Kolekcijas

Apraksts

Oversee a portfolio of overdue accounts
Conduct outbound collection calls, emails, and text messages
Arrange payment plans and resolve delinquent accounts in line with company policies and applicable regulations
Complete approximately 100 outbound collection calls each day
Record call results, payment commitments, and account details accurately in the CRM
Calmly and professionally de-escalate interactions with frustrated or upset customers
Explain account status, outstanding balances, and available payment options to customers
Achieve or surpass daily, weekly, and monthly outreach and collection goals
Comply with applicable federal, state, and company collection laws and procedures, including the FDCPA where relevant
Escalate accounts to a supervisor or pursue alternative resolutions when appropriate
Provide courteous, professional, and customer-centered service

Prasības

A high school diploma or equivalent is required; some college education is preferred
Previous experience in collections, call centers, or customer service is required
Fluent written and spoken English
Professional, clear, and effective telephone communication
Strong negotiation and dispute-resolution abilities
Ability to stay composed, patient, and focused on solutions when handling escalated or challenging customers
Comfort working in a fast-paced environment with a high volume of calls
Basic computer skills, including data entry and use of CRM or collections platforms
Careful attention to detail and accurate documentation habits
Reliable, positive, and genuinely focused on customer needs
Ability to work effectively both independently and collaboratively
Strong organization and time-management capabilities
Successful completion of a background check is required
Experience or knowledge in construction or solar is preferred
English and Spanish bilingual skills are an advantage
Understanding of collections regulations and compliance practices
Experience using outbound dialing systems

Priekšrocības

Unlimited paid time off
Medical insurance coverage
Dental insurance coverage
Vision insurance coverage
Paid parental leave
Retirement plan options
Opportunities for advancement from within the company
Professional development and career advancement opportunities
Work that supports a clear organizational purpose
Flexible approach to balancing work and personal life

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Atvērt

Remote Collections Specialist - Philippines

Palmetto is seeking a Philippines-based Collections Specialist to manage overdue accounts through high-volume customer outreach. The role involves negotiating payment arrangements, resolving delinquent balances, and maintaining accurate CRM records.

Apraksts

Prasības

Priekšrocības

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