Palmetto
Palmetto
Palmetto үй иелеріне арналған күн энергетикасы шешімдерін әзірлеп, ұсынады. Компания тұрғын үй жүйелерін жобалау, қаржыландыру, орнату, техникалық қызмет көрсету және энергияны үздіксіз басқару қызметтерін біріктіреді. Оның күн энергиясының тиімділігін модельдеу платформасы таза энергияға көшу туралы шешім қабылдауға көмектеседі, ал сатып алу, жалға алу және жазылым жоспарлары сияқты нұсқалар әртүрлі төлем таңдауларына бейімделуге мүмкіндік береді. Компания энергия мен қаржы тоғысында жұмыс істеп, үй шаруашылықтарына энергия тұтынуын басқаруға және қоршаған ортаға әсерін азайтуға көмектесуге назар аударады.

Remote Collections Specialist - Philippines

Palmetto is seeking a Philippines-based Collections Specialist to manage overdue accounts through high-volume customer outreach. The role involves negotiating payment arrangements, resolving delinquent balances, and maintaining accurate CRM records.

Сипаттама

  • Oversee a portfolio of overdue accounts
  • Conduct outbound collection calls, emails, and text messages
  • Arrange payment plans and resolve delinquent accounts in line with company policies and applicable regulations
  • Complete approximately 100 outbound collection calls each day
  • Record call results, payment commitments, and account details accurately in the CRM
  • Calmly and professionally de-escalate interactions with frustrated or upset customers
  • Explain account status, outstanding balances, and available payment options to customers
  • Achieve or surpass daily, weekly, and monthly outreach and collection goals
  • Comply with applicable federal, state, and company collection laws and procedures, including the FDCPA where relevant
  • Escalate accounts to a supervisor or pursue alternative resolutions when appropriate
  • Provide courteous, professional, and customer-centered service

Талаптар

  • A high school diploma or equivalent is required; some college education is preferred
  • Previous experience in collections, call centers, or customer service is required
  • Fluent written and spoken English
  • Professional, clear, and effective telephone communication
  • Strong negotiation and dispute-resolution abilities
  • Ability to stay composed, patient, and focused on solutions when handling escalated or challenging customers
  • Comfort working in a fast-paced environment with a high volume of calls
  • Basic computer skills, including data entry and use of CRM or collections platforms
  • Careful attention to detail and accurate documentation habits
  • Reliable, positive, and genuinely focused on customer needs
  • Ability to work effectively both independently and collaboratively
  • Strong organization and time-management capabilities
  • Successful completion of a background check is required
  • Experience or knowledge in construction or solar is preferred
  • English and Spanish bilingual skills are an advantage
  • Understanding of collections regulations and compliance practices
  • Experience using outbound dialing systems

Артықшылықтар

  • Unlimited paid time off
  • Medical insurance coverage
  • Dental insurance coverage
  • Vision insurance coverage
  • Paid parental leave
  • Retirement plan options
  • Opportunities for advancement from within the company
  • Professional development and career advancement opportunities
  • Work that supports a clear organizational purpose
  • Flexible approach to balancing work and personal life

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