Resolv Global
Resolv Global
51 – 200 Employees
B2BConsultingRecruitment
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.

Remote Bilingual Customer Service Representative in Mexico

Provide bilingual customer support to US-based operations while working remotely from Mexico. Manage customer interactions across multiple systems for international teams.

Description

  • Help expand customer support operations serving the United States
  • Manage incoming and outgoing customer interactions
  • Work effectively across multiple systems
  • Deliver customer service in a fast-paced setting
  • Complete the hiring process, including resume review, a prescreen questionnaire, a one-way video interview, a prescreen interview, live interviews, and a background check

Requirements

  • Prior experience in a US business process outsourcing or call center role
  • Excellent spoken and written English
  • Strong customer service and communication abilities
  • Experience managing incoming or outgoing customer interactions
  • Ability to multitask and work effectively across multiple systems
  • Professional, dependable, and attentive to detail
  • Comfort working in a structured remote environment
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and headset
  • Intel i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit a resume in English
  • Pass an applicable background check, if required
  • Complete all stages of the hiring process

Benefits

  • Paid weekly in arrears
  • Full pay during training
  • Fully remote work from home
  • Independent contractor arrangement

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