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Maximus
Maximus
ConsultingGovernmentHealthcare
Maximus helps government agencies deliver and modernize essential public programs across healthcare, human services, defense, national security, and civilian services. Its work spans AI and analytics, cloud and cybersecurity, digital platforms, contact centers, eligibility and enrollment systems, clinical services, Medicaid enterprise solutions, consulting, and program operations. With teams supporting federal, state, and local clients, Maximus combines technology with hands-on delivery to improve how people access public services and how agencies achieve their goals.
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Maximus Bilingual Mandarin Customer Service Representative – New York Remote

Support New York residents with healthcare applications, eligibility questions, enrollment, and account updates as a bilingual Mandarin customer service representative. The role handles calls, translations, documentation, and customer inquiries for Maximus’s NYSOH team.

USUnited StatesNYNew York
$21 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredChinese RequiredCustomer Support

Description

  • Handle calls from consumers, prospective enrollees, and individuals assisting enrollees
  • Manage inbound and outbound customer contacts with accuracy and professionalism
  • Record and track inquiries in the designated systems
  • Complete healthcare coverage applications by phone, including tax-household and income details, eligibility decisions, and health-plan enrollment
  • Direct or refer consumers to the appropriate organizations
  • Process life-event changes, demographic updates, disenrollment requests, and special enrollment periods
  • Send requested materials by mail, email, or download
  • Coordinate translation support for callers who do not speak English
  • Escalate calls and unresolved issues to designated personnel
  • Participate in meetings and training while maintaining up-to-date knowledge of programs and systems
  • Achieve quality-assurance standards and other performance targets
  • Follow all established workplace safety procedures
  • Remain seated or stationary for extended periods and occasionally handle items weighing up to 25 pounds
  • Complete additional responsibilities assigned by management

Requirements

  • High school diploma or GED plus at least six months of relevant professional experience, or an equivalent combination of education and experience
  • Proficiency in English and Mandarin, Cantonese, or Russian, or proficiency in both Spanish and Haitian Creole
  • Fluent ability to speak, read, and translate between Mandarin and English
  • Live within 100 miles of New York, New York
  • Currently and permanently reside in the continental United States
  • Strong data-entry and telephone skills
  • Excellent organizational, interpersonal, written, and verbal communication abilities
  • Comfort working effectively in a fast-paced environment
  • Ability to manage multiple complex tasks successfully at the same time
  • Ability to work both independently and as part of a team
  • Home internet service with speeds of at least 20 Mbps
  • Home internet connection through Wi-Fi or a Category 5 or 6 Ethernet cable connected to the router

Benefits

  • Performance-based annual bonus opportunities
  • Medical, dental, vision, prescription, and partially funded HSA plans
  • Life insurance coverage
  • Discounts on auto, home, renters, and pet insurance
  • 401(k) retirement savings plan with company matching
  • Paid time off, holidays, and sick leave
  • Short- and long-term disability coverage
  • Employee Assistance Program supporting physical, emotional, and financial well-being
  • Employee recognition platform
  • Tuition reimbursement
  • Employee perks and discount programs
  • Maximus wellness resources and programs
  • Paid training
  • Professional development through training programs, workshops, and conferences

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