Customer Support Agent (9-Month Contract)
Phorest Software
Support Phorest salon and medspa software customers by resolving technical and service queries. Troubleshoot issues, guide customers, and share feedback to help improve the product.
Open
BBVA is a global banking and financial services group working to modernize how people and businesses manage money. Its activities span corporate and investment banking, fintech, and digital banking, serving 71.5 million customers through technology-enabled financial solutions. With more than 121,000 employees, BBVA brings together expertise across banking, consulting, and marketing in a collaborative environment focused on innovation, digital transformation, and professional excellence.
Senior Cash Management Global Proposals Specialist
Lead global RFP proposals for BBVA’s transaction banking business, coordinating cross-border teams, pricing, client materials and proposal governance. The role combines cash management sales expertise with responsibility for proposal quality and process improvement.
Description
- Manage cash management RFPs from intake through submission, coordinating international inputs and ensuring quality and timeliness.
- Help shape the strategy and commercial plan for cash management proposals with the Head of Global Proposals.
- Lead complex, cross-border RFPs with GTB leaders, sector and transaction bankers, and product specialists.
- Improve and standardize RFP processes, tools and governance across countries.
- Set RFP pricing and commercial positioning in line with business strategy and market competitiveness.
- Prepare client materials and contribute to presentations and discussions.
- Track RFP pipeline, progress and results; coordinate follow-ups and timely replies to client questions through final decisions.
- Report on RFP activity and identify trends, gaps and opportunities to improve performance and revenue.
- Keep the RFP content database accurate, consistent and scalable.
- Track market developments, competitor activity and changes in cash management products.
Requirements
- Bachelor’s degree in a related field.
- Strong knowledge of cash management and GTB products, including payments, collections, liquidity management, acquiring services and treasury solutions.
- At least seven years of commercial experience working with multinational clients.
- Strong analytical and critical thinking skills.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple priorities and meet tight deadlines.
- Strong presentation and stakeholder management skills.
- Experience working with international teams across time zones and complex organizations.
- Excellent written and verbal communication skills.
- Fluency in English and Spanish.
- Advanced proficiency with Microsoft Office and Google Workspace tools, including Docs, Slides, Sheets and Data Studio.
- Ability to use approved AI tools responsibly for process improvement, content development, knowledge management and data analysis, with sound judgment in validating outputs.
Benefits
- Hybrid work arrangement
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