Trimble Inc. is a technology company developing software, hardware, and data-driven solutions for construction, transportation, geospatial, and natural resources. Its tools combine precise hardware with real-time data and connected workflows to help professionals coordinate projects, manage complex operations, and improve efficiency across field and office environments. Trimble serves organizations and specialists working in industries where accurate information, collaboration, and operational visibility are essential.
Customer Care Specialist, Germany (Remote)
Support customers across Trimble’s Transporeon logistics platform in German, Spanish, and English, resolving issues and coordinating improvement initiatives. This full-time role is remote from Germany.
Description
- Serve as the main point of contact for a global logistics network
- Resolve complex issues by phone and through support tickets
- Assess and prioritize customer inquiries
- Work with specialist teams to resolve issues and track urgent support cases
- Coordinate customer improvement initiatives
- Identify proactive improvements and take ownership of the customer experience
Requirements
- Fluent German and Spanish, with strong English skills
- Strong interpersonal skills and a customer-focused approach
- Analytical skills to classify, prioritize, and resolve support requests
- Clear, friendly communication when updating customers on cases
- Interest in technology and familiarity with IT topics are a plus
- Experience in multilingual customer support or helpdesk work is a plus
- Problem-solving drive and an entrepreneurial approach in a fast-paced setting are a plus
Benefits
- Full-time compensation and benefits package; specific benefits are not listed
- Opportunity to expand technical expertise
- Collaborative, supportive team environment
- Career development opportunities
- Purpose-driven work with global impact
- Room to take initiative and ownership in an entrepreneurial environment
- Accommodation assistance during the application process
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