Cross Border Talents
Cross Border Talents
201 – 500 Employees
ConsultingLogisticsMarketing
Cross Border Talents is a remote-first recruitment consultancy that helps employers build international teams and helps professionals find opportunities across borders. Its recruitment services cover permanent hiring and talent leasing, with a focus on engineering, ICT, multilingual, and customer-experience roles. Through its technology-enabled talent pool and recruitment platform, the company supports global sourcing and relocation while prioritizing privacy and remote-work processes.

German-Speaking Customer Service Agent — Remote in Greece

Provide German-language support to mobile and fibre internet customers for a telecommunications provider, handling service inquiries, retention, renewals and sales remotely from Greece.

Description

  • Respond to customer calls and emails about mobile and fibre internet services
  • Assist with billing, payments, orders, roaming and connectivity issues
  • Recommend additional services and contract renewals through cross-selling and upselling
  • Manage retention inquiries and help customers continue their service
  • Record customer interactions accurately
  • Support German-speaking customers of a telecommunications provider

Requirements

  • Native or C1-level German proficiency
  • B2-level English for training and internal communication
  • Customer service, technical support or sales experience is an advantage
  • Computer proficiency and familiarity with mobile devices
  • Eligibility to work in the EU
  • Availability for rotating Monday-to-Friday shifts between 08:00 and 00:00, with occasional weekend shifts
  • No overnight shifts

Benefits

  • Quarterly sales bonus of up to €900 gross
  • Productivity bonus of up to €240
  • Relocation assistance to Greece
  • Return flight home after every six months of employment
  • Eight-month contract with the possibility of extension

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