Cross Border Talents yra nuotoliniam darbui pirmenybę teikianti įdarbinimo konsultacijų įmonė, padedanti darbdaviams kurti tarptautines komandas, o specialistams – rasti galimybių už savo šalies ribų. Jos įdarbinimo paslaugos apima nuolatinį darbuotojų samdymą ir talentų nuomą, daugiausia dėmesio skiriant inžinerijos, informacinių ir ryšių technologijų, daugiakalbėms bei klientų patirties pozicijoms. Naudodama technologijomis grindžiamą talentų bazę ir įdarbinimo platformą, įmonė padeda pritraukti specialistų iš viso pasaulio ir persikelti į kitą šalį, kartu teikdama pirmenybę privatumui ir nuotolinio darbo procesams.
German-Speaking Customer Service Agent — Remote in Greece
Provide German-language support to mobile and fibre internet customers for a telecommunications provider, handling service inquiries, retention, renewals and sales remotely from Greece.
Aprašymas
- Respond to customer calls and emails about mobile and fibre internet services
- Assist with billing, payments, orders, roaming and connectivity issues
- Recommend additional services and contract renewals through cross-selling and upselling
- Manage retention inquiries and help customers continue their service
- Record customer interactions accurately
- Support German-speaking customers of a telecommunications provider
Reikalavimai
- Native or C1-level German proficiency
- B2-level English for training and internal communication
- Customer service, technical support or sales experience is an advantage
- Computer proficiency and familiarity with mobile devices
- Eligibility to work in the EU
- Availability for rotating Monday-to-Friday shifts between 08:00 and 00:00, with occasional weekend shifts
- No overnight shifts
Privalumai
- Quarterly sales bonus of up to €900 gross
- Productivity bonus of up to €240
- Relocation assistance to Greece
- Return flight home after every six months of employment
- Eight-month contract with the possibility of extension