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Barclays
Barclays
BankingFinance
Barclays is a UK-headquartered banking and financial services group serving individuals, businesses, institutions and investors. Its businesses span retail and consumer banking, corporate and investment banking, wealth and private banking, capital markets, and a specialist US consumer bank. Barclays also provides digital banking, financial research and insights, and financing programmes focused on sustainability, climate technology and green bonds. With a workforce of more than 10,000 employees, the company operates across consumer, corporate and investment finance under UK financial regulation.
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Fraud Detection Analyst – Henderson, NV (Onsite)

Monitor Barclays customer accounts, investigate suspicious transactions, and help prevent financial crime. This onsite Henderson role supports customer service, risk controls, and fraud operations.

USUnited StatesNVNevada
$48,880 – $56,000 / year
On-siteFull-timeMiddleSeniorEnglish RequiredFinancial Crime

Description

  • Review customer accounts for potential fraud and take appropriate action
  • Handle customer inquiries involving credit cards, account management, and suspected-fraud case resolution
  • Coordinate with internal teams and law enforcement agencies on potential fraud cases
  • Create and apply fraud-prevention strategies and procedures using detection tools and technology
  • Provide support to risk management, compliance, and customer care teams as required
  • Track regulatory developments and update practices in line with internal fraud-prevention policies
  • Develop and manage KPIs that measure the effectiveness of customer-care fraud prevention
  • Analyze financial transactions, investigate suspicious activity, and report fraud incidents
  • Complete operational processing and customer-service activities
  • Detect and escalate breaches of policy
  • Manage risk and reinforce controls within the assigned area
  • Build relationships with customers and stakeholders to address needs and manage sensitive matters

Requirements

  • Experience in call center operations and customer service across in-person and virtual settings
  • Basic computer proficiency
  • Ability to diagnose and resolve technical issues
  • Strong critical-thinking and decision-making abilities
  • Effective problem-solving skills
  • High attention to detail and accurate documentation habits
  • Ability to work across multiple systems and learn new fraud tools, processes, and controls
  • Availability for a non-standard schedule that may include Saturdays and/or Sundays
  • Experience reviewing account activity and recognizing unusual patterns or risks
  • Ability to adapt quickly in a highly regulated, risk-focused environment
  • Interest in building expertise in fraud prevention operations
  • Understanding of risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and role-specific technical skills
  • Ability to work onsite in Henderson, Nevada, and Wilmington, Delaware

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