Barclays
Barclays
Barclays este un grup bancar și de servicii financiare cu sediul în Regatul Unit, care deservește persoane fizice, companii, instituții și investitori. Activitățile sale includ servicii bancare pentru persoane fizice și consumatori, servicii bancare corporative și de investiții, administrarea averilor și servicii bancare private, piețe de capital, precum și o bancă specializată pentru consumatori în Statele Unite. Barclays oferă, de asemenea, servicii bancare digitale, cercetare și analize financiare, precum și programe de finanțare axate pe sustenabilitate, tehnologia climatică și obligațiuni verzi. Cu peste 10.000 de angajați, compania operează în domeniile finanțării pentru consumatori, companii și investiții, în conformitate cu reglementările financiare din Regatul Unit.

Fraud Detection Analyst – Henderson, NV (Onsite)

Monitor Barclays customer accounts, investigate suspicious transactions, and help prevent financial crime. This onsite Henderson role supports customer service, risk controls, and fraud operations.

Descriere

  • Review customer accounts for potential fraud and take appropriate action
  • Handle customer inquiries involving credit cards, account management, and suspected-fraud case resolution
  • Coordinate with internal teams and law enforcement agencies on potential fraud cases
  • Create and apply fraud-prevention strategies and procedures using detection tools and technology
  • Provide support to risk management, compliance, and customer care teams as required
  • Track regulatory developments and update practices in line with internal fraud-prevention policies
  • Develop and manage KPIs that measure the effectiveness of customer-care fraud prevention
  • Analyze financial transactions, investigate suspicious activity, and report fraud incidents
  • Complete operational processing and customer-service activities
  • Detect and escalate breaches of policy
  • Manage risk and reinforce controls within the assigned area
  • Build relationships with customers and stakeholders to address needs and manage sensitive matters

Cerințe

  • Experience in call center operations and customer service across in-person and virtual settings
  • Basic computer proficiency
  • Ability to diagnose and resolve technical issues
  • Strong critical-thinking and decision-making abilities
  • Effective problem-solving skills
  • High attention to detail and accurate documentation habits
  • Ability to work across multiple systems and learn new fraud tools, processes, and controls
  • Availability for a non-standard schedule that may include Saturdays and/or Sundays
  • Experience reviewing account activity and recognizing unusual patterns or risks
  • Ability to adapt quickly in a highly regulated, risk-focused environment
  • Interest in building expertise in fraud prevention operations
  • Understanding of risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and role-specific technical skills
  • Ability to work onsite in Henderson, Nevada, and Wilmington, Delaware

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