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Fraud Detection Analyst – Henderson, NV (Onsite)
Monitor Barclays customer accounts, investigate suspicious transactions, and help prevent financial crime. This onsite Henderson role supports customer service, risk controls, and fraud operations.
Tavsif
- Review customer accounts for potential fraud and take appropriate action
- Handle customer inquiries involving credit cards, account management, and suspected-fraud case resolution
- Coordinate with internal teams and law enforcement agencies on potential fraud cases
- Create and apply fraud-prevention strategies and procedures using detection tools and technology
- Provide support to risk management, compliance, and customer care teams as required
- Track regulatory developments and update practices in line with internal fraud-prevention policies
- Develop and manage KPIs that measure the effectiveness of customer-care fraud prevention
- Analyze financial transactions, investigate suspicious activity, and report fraud incidents
- Complete operational processing and customer-service activities
- Detect and escalate breaches of policy
- Manage risk and reinforce controls within the assigned area
- Build relationships with customers and stakeholders to address needs and manage sensitive matters
Talablar
- Experience in call center operations and customer service across in-person and virtual settings
- Basic computer proficiency
- Ability to diagnose and resolve technical issues
- Strong critical-thinking and decision-making abilities
- Effective problem-solving skills
- High attention to detail and accurate documentation habits
- Ability to work across multiple systems and learn new fraud tools, processes, and controls
- Availability for a non-standard schedule that may include Saturdays and/or Sundays
- Experience reviewing account activity and recognizing unusual patterns or risks
- Ability to adapt quickly in a highly regulated, risk-focused environment
- Interest in building expertise in fraud prevention operations
- Understanding of risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and role-specific technical skills
- Ability to work onsite in Henderson, Nevada, and Wilmington, Delaware
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