HP France
HP France
1,001 – 5,000 Employees
ConsultingLogisticsManufacturing
HP France is the French subsidiary of HP Inc., a technology company serving both consumers and businesses with computing and printing products. Its portfolio includes laptops, desktop computers, monitors, printers, and related accessories, supporting everyday personal use as well as professional workflows. The company focuses on developing and delivering technology intended to help people and organizations work more efficiently.

Field Technical Support Representative — Onsite

Provide installation, software, break-fix, and escalation support for enterprise customers. The role focuses on resolving complex technical issues and supporting customer sites in the United States.

Description

  • Share installation guidance, site-specific details, and relevant contact information to strengthen the customer experience.
  • Manage customer relationship issues, provide direction, and escalate matters under established procedures.
  • Support software services throughout pre-sales, post-sales, and service delivery activities.
  • Develop and deliver customized solutions for large, complex, and corporate accounts.
  • Apply proactive monitoring methods and tools to prevent issues and improve customer outcomes.
  • Support customer-site break-fix work and assist third-party and authorized service providers with technical needs.
  • Take ownership of onsite escalations when required.
  • Troubleshoot complex problems and propose practical, effective improvements.
  • Coordinate departmental activities, mentor team members, and act as an escalation resource.
  • Review, analyze, and verify operations to identify improvements and maintain effective business controls.
  • Coordinate cross-functional activities, support departments, monitor process execution, and build productive working relationships.

Requirements

  • A high school diploma, GED, higher secondary qualification, equivalent work experience, or demonstrated competency.
  • Six to eight years of related experience, preferably involving HP products, customer or account management, computer support, onsite customer support, mission-critical environments, systems, or a related discipline.
  • Working knowledge of automation, chemistry, commissioning, customer relationship management, customer support, electrical engineering, electromechanics, electronics, environmental health and safety, field service management, hand tools, KPIs, operating systems, preventive maintenance, process improvement, safety standards, technical services, technical support, technical training, and test equipment.
  • Travel is required 75% of the time.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long- and short-term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Four to twelve weeks of fully paid parental leave, based on tenure
  • Thirteen paid holidays
  • Fifteen days of paid time off

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