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Allegion
Allegion
Skilled Worker Visa SponsorHardwareManufacturingSecurity
Allegion develops security products and solutions centered on doors and the spaces around them. Its portfolio spans mechanical locks, electronic access systems, and biometric technologies, combining established hardware with connected innovations to help organizations manage access and protect people and property. With work spanning manufacturing, security, and hardware, Allegion brings together teams focused on making everyday security more practical, integrated, and dependable.
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Field Experience Specialist, Colorado Remote

Support Allegion’s security-product customers remotely by resolving order and account issues, managing service requests, and strengthening customer relationships. Partner with internal teams across the United States to improve service processes and customer experience.

USUnited StatesCOColorado
$32,900 – $66,900 / year
RemoteFull-timeMiddleSeniorEnglish RequiredGeneral

Description

  • Deliver enhanced service to Allegion customers within an assigned territory
  • Answer customer inquiries within the required 24-hour SLA
  • Apply strong product and process knowledge to customer needs
  • Support shared phone and email queues as needed
  • Work with sales and other internal teams to achieve customer objectives
  • Track customer activity, identify trends, and recommend experience improvements
  • Resolve questions involving products, pricing, fulfillment, customer programs, and company policies
  • Handle returns, replacements, account credit adjustments, warranty and labor requests, DRD, territory email, and document requests in business systems and the corporate CRM
  • Strengthen customer relationships through regular interactions and account visits
  • Join client visits and meetings to review account performance, collect feedback, and plan next steps
  • Share recommendations that support ongoing organizational improvement
  • Lead by example within the department to achieve performance goals
  • Provide tailored guidance and expertise to improve customer satisfaction
  • Complete other assigned responsibilities

Requirements

  • High school diploma or GED required
  • Bachelor’s degree preferred
  • At least 3 years of related experience
  • Must be legally authorized to work in the United States
  • Employment visa sponsorship is not available
  • Strong customer focus and the ability to understand customer needs
  • Effective communication and interpersonal skills across all organizational levels
  • Experience supporting process improvement initiatives
  • Excellent verbal and written communication skills
  • Ability to solve problems in a complex environment
  • Customer-centered judgment that balances customer value with business objectives
  • Strong organization and the ability to execute strategic plans
  • Ability to manage competing priorities, lead virtual teams, secure cooperation, and drive accountability
  • Availability to work primarily during Central and Pacific Time Zone hours
  • Monday through Friday schedule from 8:00 a.m. to 5:00 p.m.

Benefits

  • Health, dental, and vision insurance
  • Competitive paid time off
  • 401(k) plan with a 6% company match and no vesting period
  • Health Savings Accounts
  • Flexible Spending Accounts for healthcare and dependent-care expenses
  • Allegion-paid short- and long-term disability insurance
  • Term life insurance with optional supplemental coverage
  • Tuition reimbursement
  • Voluntary wellness program with financial rewards
  • Employee discounts through Perks at Work
  • Community involvement and opportunities to give back
  • CliftonStrengths assessment and coaching
  • Flexible remote work arrangement with occasional on-site visits as needed
  • Professional development opportunities

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