Everise

Everise is a global customer experience solutions provider supporting customers and organizations across healthcare, financial services, technology, travel, logistics, and insurance. Its work spans healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. With a people-focused approach, Everise combines technology and operational expertise to help improve customer satisfaction while advancing diversity, inclusion, and environmental responsibility across its operations.

Company Jobs

Everise Remote Healthcare Customer Care Representative

Provide remote customer care for Everise members seeking help with healthcare benefits. Resolve questions, document interactions, and support customers from a home-based work environment.

5 days ago

Wyoming Remote Full-time Middle Senior English Required Customer Support

Description

Manage a high volume of inbound calls from client members
Respond to questions about healthcare benefits
Collect customer information, evaluate needs, provide assistance, and explain relevant products and services
Work across multiple systems at the same time
Resolve customer concerns using one-call-resolution standards or established escalation procedures
Achieve or surpass company and client performance targets
Make decisions that balance company policies with client benefit considerations
Spot opportunities to improve processes for clients and customers
Record call outcomes and customer details accurately as required
Adjust effectively to changes in the business environment

Requirements

Successfully pass a drug screening and background check
Maintain a dedicated workspace in your home
Use a wired Ethernet connection with at least 20 Mb/s download and 10 Mb/s upload speeds; wireless connections are not allowed
Have hard-wired broadband service through DSL, cable, or fiber
Do not use satellite, microwave, or cellular hotspot internet services
Provide your own headset
Provide one 21-inch monitor
Show a strong commitment to excellent, compassionate customer service, particularly for senior citizens
Demonstrate strong analytical and decision-making skills
Recognize customer needs and explain products and services clearly
Maintain schedule flexibility for weekends, evenings, potential holidays, and occasional overtime
Demonstrate strong integrity and dedication to customer satisfaction
Fulfill all attendance and reliability expectations
Collaborate effectively as part of a team

Benefits

Eligibility to earn additional cash incentives by achieving goals
Medical coverage
Dental coverage
Vision coverage
401(k) benefits
Accrued paid time off
One 21-inch monitor provided by Everise
Keyboard provided by Everise
Mouse provided by Everise

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Everise Remote Healthcare Customer Care Representative

Provide remote customer care for Everise members seeking help with healthcare benefits. Resolve questions, document interactions, and support customers from a home-based work environment.

Description

Requirements

Benefits

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