Core Banking Systems Engineer
Swisscom
Operate and improve Swisscom’s core banking and banking applications. Support integrations, incident resolution, releases, and technical projects.
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Everise एक वैश्विक ग्राहक अनुभव समाधान प्रदाता है, जो स्वास्थ्य सेवा, वित्तीय सेवाओं, प्रौद्योगिकी, यात्रा, लॉजिस्टिक्स और बीमा क्षेत्रों में ग्राहकों और संगठनों को सहयोग प्रदान करता है। इसका कार्य स्वास्थ्य सेवा सहायता, फार्मेसी लाभ प्रबंधन, कार्यबल और गुणवत्ता आश्वासन प्रबंधन, साइबर सुरक्षा तथा भर्ती प्रक्रिया आउटसोर्सिंग तक फैला हुआ है। लोगों पर केंद्रित दृष्टिकोण के साथ, Everise तकनीक और परिचालन विशेषज्ञता का संयोजन करके ग्राहक संतुष्टि को बेहतर बनाने में सहायता करता है, साथ ही अपने संचालन में विविधता, समावेशन और पर्यावरणीय जिम्मेदारी को आगे बढ़ाता है।
Everise Remote Healthcare Customer Care Representative
Provide remote customer care for Everise members seeking help with healthcare benefits. Resolve questions, document interactions, and support customers from a home-based work environment.
संयुक्त राज्य
अलबामा
एरिज़ोना
कैलिफ़ोर्निया
कोलोराडो
कनेक्टिकट
फ़्लोरिडा
आइडाहो
इलिनॉय
आयोवा
कंसास
केंटकी
लुइज़ियाना
मैरीलैंड
मैसाचुसेट्स
मिशिगन
मिनेसोटा
मिसिसिपी
मिसौरी
मोंटाना
नेब्रास्का
नेवादा
न्यू हैम्पशायर
न्यू जर्सी
न्यू मैक्सिको
उत्तरी कैरोलिना
ओहायो
ओक्लाहोमा
ओरेगन
पेंसिल्वेनिया
रोड आइलैंड
दक्षिण कैरोलाइना
दक्षिण डकोटा
टेनेसी
टेक्सास
यूटा
वर्जीनिया
वॉशिंगटन
पश्चिम वर्जीनिया
विस्कॉन्सिन
वायोमिंगरिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सहायताविवरण
- Manage a high volume of inbound calls from client members
- Respond to questions about healthcare benefits
- Collect customer information, evaluate needs, provide assistance, and explain relevant products and services
- Work across multiple systems at the same time
- Resolve customer concerns using one-call-resolution standards or established escalation procedures
- Achieve or surpass company and client performance targets
- Make decisions that balance company policies with client benefit considerations
- Spot opportunities to improve processes for clients and customers
- Record call outcomes and customer details accurately as required
- Adjust effectively to changes in the business environment
आवश्यकताएँ
- Successfully pass a drug screening and background check
- Maintain a dedicated workspace in your home
- Use a wired Ethernet connection with at least 20 Mb/s download and 10 Mb/s upload speeds; wireless connections are not allowed
- Have hard-wired broadband service through DSL, cable, or fiber
- Do not use satellite, microwave, or cellular hotspot internet services
- Provide your own headset
- Provide one 21-inch monitor
- Show a strong commitment to excellent, compassionate customer service, particularly for senior citizens
- Demonstrate strong analytical and decision-making skills
- Recognize customer needs and explain products and services clearly
- Maintain schedule flexibility for weekends, evenings, potential holidays, and occasional overtime
- Demonstrate strong integrity and dedication to customer satisfaction
- Fulfill all attendance and reliability expectations
- Collaborate effectively as part of a team
लाभ
- Eligibility to earn additional cash incentives by achieving goals
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) benefits
- Accrued paid time off
- One 21-inch monitor provided by Everise
- Keyboard provided by Everise
- Mouse provided by Everise
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