Everise
Everise
Everise — денсаулық сақтау, қаржылық қызметтер, технология, саяхат, логистика және сақтандыру салаларындағы клиенттер мен ұйымдарға қолдау көрсететін жаһандық клиент тәжірибесі шешімдерінің провайдері. Оның қызметі денсаулық сақтау саласындағы қолдауды, дәріхана жеңілдіктерін басқаруды, жұмыс күші мен сапаны қамтамасыз етуді басқаруды, киберқауіпсіздікті және рекрутинг процестерін аутсорсинг арқылы жүргізуді қамтиды. Адамға бағытталған тәсілді ұстана отырып, Everise технология мен операциялық сараптаманы біріктіріп, клиенттердің қанағаттануын арттыруға, сондай-ақ өз операциялары аясында әртүрлілікті, инклюзияны және қоршаған ортаға жауапкершілікті дамытуға көмектеседі.

Everise Remote Healthcare Customer Care Representative

Provide remote customer care for Everise members seeking help with healthcare benefits. Resolve questions, document interactions, and support customers from a home-based work environment.

Сипаттама

  • Manage a high volume of inbound calls from client members
  • Respond to questions about healthcare benefits
  • Collect customer information, evaluate needs, provide assistance, and explain relevant products and services
  • Work across multiple systems at the same time
  • Resolve customer concerns using one-call-resolution standards or established escalation procedures
  • Achieve or surpass company and client performance targets
  • Make decisions that balance company policies with client benefit considerations
  • Spot opportunities to improve processes for clients and customers
  • Record call outcomes and customer details accurately as required
  • Adjust effectively to changes in the business environment

Талаптар

  • Successfully pass a drug screening and background check
  • Maintain a dedicated workspace in your home
  • Use a wired Ethernet connection with at least 20 Mb/s download and 10 Mb/s upload speeds; wireless connections are not allowed
  • Have hard-wired broadband service through DSL, cable, or fiber
  • Do not use satellite, microwave, or cellular hotspot internet services
  • Provide your own headset
  • Provide one 21-inch monitor
  • Show a strong commitment to excellent, compassionate customer service, particularly for senior citizens
  • Demonstrate strong analytical and decision-making skills
  • Recognize customer needs and explain products and services clearly
  • Maintain schedule flexibility for weekends, evenings, potential holidays, and occasional overtime
  • Demonstrate strong integrity and dedication to customer satisfaction
  • Fulfill all attendance and reliability expectations
  • Collaborate effectively as part of a team

Артықшылықтар

  • Eligibility to earn additional cash incentives by achieving goals
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) benefits
  • Accrued paid time off
  • One 21-inch monitor provided by Everise
  • Keyboard provided by Everise
  • Mouse provided by Everise

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