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Sun Life
Sun Life
H1B Visa SponsorConsultingFinanceHealthcare
Sun Life is a global financial services company headquartered in Toronto, Canada. Founded in 1865, it provides insurance, investment, financial advice, wealth, health, and asset management solutions for individuals, businesses, and institutions. Sun Life operates across North America, Asia, and Europe, combining financial services with health-focused offerings while emphasizing sustainability, diversity and inclusion, and community impact. Its broad business supports teams working across finance, healthcare, consulting, and related services.
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Disability and Absence Consultant - 12-Month Contract - Toronto Hybrid

Manage Salary Continuance and disability absence cases for Sun Life in a 12-month hybrid contract role in Toronto. Support compliant HR operations, employee communication, case administration, and return-to-work processes.

CACanada
$65,000 – $98,000 / year
HybridContractMiddleSeniorEnglish RequiredConsultant

Description

  • Own subject-matter expertise for the Salary Continuance program, including its processes and systems.
  • Investigate complex disability absence inquiries and escalate cases when appropriate.
  • Guide employees through disability absence procedures, timelines, documentation requirements, and responsibilities.
  • Administer Salary Continuance and disability absences from intake and documentation through case monitoring, follow-up, return-to-work, payroll status changes, and LTD transitions.
  • Recommend improvements to audit controls, collaboration, employee experience, escalation practices, and workflows.
  • Contribute to process reviews and workstreams while documenting findings and recommendations.
  • Work with HR stakeholders to design, test, and implement process improvements.
  • Maintain process documentation, communication templates, tools, and training materials.
  • Coordinate with Payroll, Benefits, Disability Case Managers, Workplace Accommodations, Employee Relations, and HR partners.
  • Maintain employee records in HR systems and oversee audits, reporting, and data-quality activities.
  • Maintain compliance with program booklets, benefits contracts, process flows, data privacy requirements, and applicable laws.

Requirements

  • Knowledge of disability and absence management.
  • Experience with operational case management.
  • Employee-centered support and communication skills.
  • Commitment to process improvement and continuous learning.
  • Ability to collaborate with and influence stakeholders.
  • Risk awareness, sound judgment, and effective escalation practices.
  • Proficiency with HR systems.
  • Strong attention to detail, data accuracy, and organization.

Benefits

  • Access to varied career paths and extensive networking opportunities.
  • Flexible benefits available from the start of employment to support employees and their families.
  • An inclusive and respectful work environment.
  • Hybrid flexibility, with office and virtual work determined by business, client, and employee needs.

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