Kobie is a global loyalty solutions company that helps major brands turn customer data into stronger, more measurable relationships. Its work combines loyalty strategy, strategic services, composable technology, human-guided AI, and the Kobie Alchemy® Loyalty Cloud platform to design, deliver, and evaluate customer loyalty experiences. Kobie serves organizations across retail, travel and hospitality, financial services, entertainment, quick-service restaurants, and telecommunications, with expertise spanning consulting, hospitality, and logistics.
Director of Human Resources - India (Hybrid)
Lead Kobie’s India HR hub supporting global loyalty technology operations. Shape people processes, compliance, talent strategy, and workplace culture.
Description
- Lead the creation and rollout of scalable, compliant HR policies, processes, and systems that meet Kobie’s global standards
- Own the full teammate lifecycle, from hiring and onboarding through performance, development, employee relations, engagement, and offboarding
- Set and execute India’s talent strategy and recruiting roadmap with the India Site Lead and U.S. HR leadership
- Create a high-quality candidate experience and sustain strong talent pipelines
- Make final decisions for late-stage hiring
- Develop and oversee India’s compensation and benefits strategy, including market analysis, salary structures, incentives, and benefits offerings
- Strengthen organizational culture through engagement programs, celebrations, and recognition initiatives
- Work with the India Site Lead on employer branding, communications, office operations, teammate programs, culture, organizational health, talent development, and cross-functional partnership
- Identify and resolve issues involving morale, retention, engagement, conflict, and broader organizational health
- Equip leaders with HR advice, coaching, and practical resources
- Maintain HR compliance across India operations, covering payroll, benefits, statutory obligations, leave administration, and labor relations
- Coach direct reports and expand the HR team’s capabilities
- Coordinate with U.S. HR teams to connect India programs with global priorities and local requirements
- Monitor HR indicators such as headcount growth, retention, hiring speed, hiring quality, offer acceptance, offer-to-join conversion, engagement survey outcomes, and compliance
- Share recurring updates with U.S. leadership and apply data to improve HR programs
- Anticipate site requirements, uncover gaps in processes, tools, or resources, and recommend solutions
- Represent HR in U.S.–India leadership forums
- Report to the U.S.-based AVP, Human Resources
- Lead one direct report, the Manager, Human Resources
Requirements
- Bring 10–12 years of experience in human resources
- Have at least 5–6 years of HR leadership or senior management experience across multiple functions
- Demonstrate deep knowledge of Indian labor law, employment regulations, statutory compliance, and payroll and benefits administration
- Have a record of creating and implementing HR policies, processes, and systems
- Experience building HR infrastructure from the ground up in a scaling organization is preferred
- Bring expertise in compensation and benefits strategy, market analysis, salary benchmarking, benefits design, and total rewards
- Demonstrate strong talent acquisition and workforce strategy expertise
- Have experience sourcing, hiring, and retaining talent in competitive markets
- Knowledge of India’s technology and talent market is a strong plus
- Communicate and collaborate effectively with stakeholders
- Influence leaders at different levels, manage upward, and create cross-functional alignment
- Work effectively through regular check-ins and asynchronous communication across time zones
- Demonstrate strong people leadership and coaching ability
- Have experience developing high-performing teams in early-stage or rapidly scaling organizations
- Be comfortable using emerging HR technologies and AI-enabled tools
- Apply AI-informed thinking to improve and innovate people practices
- Startup or scale-up experience is preferred
- Experience with U.S.-based reporting relationships and global HR alignment is preferred
- Experience supporting international operations or bridging cultures across regions is preferred
- Proficiency with ADP and Lever is preferred
- Demonstrate strong spreadsheet and data analysis skills
Benefits
- Highly competitive benefits
- Comprehensive health coverage for employees and dependents
- Well-being perks
- Recognized public holidays
- Flexible time off
- Support for work-life balance
- Exposure to global projects and collaboration with U.S. teams
- Career development opportunities
- Charitable partnerships and volunteer opportunities
- Collaborative culture focused on growth
- Flexible work arrangements