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Thinkingbox
Thinkingbox
51 – 200 Employees
B2BMarketingMedia
Thinkingbox is a brand experience agency working at the intersection of creativity, technology, digital media, and experiential marketing. Its teams develop distinctive brand experiences and practical creative solutions for complex challenges across industries. The agency has worked with global brands including Adobe, Riot Games, Starbucks, and American Express, delivering work across platforms that connects strategic thinking with exceptional craft.
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Director of Client Services, AntiSocial — Los Angeles Hybrid

Lead senior client relationships, integrated campaigns, and account growth for AntiSocial, a social-first digital marketing agency. Develop Client Services talent and strategic partnerships in Los Angeles.

USUnited StatesCACalifornia
$150,000 – $175,000 / year
HybridFull-timeLeadEnglish RequiredClient ServicesClient Services Representative

Description

  • Serve as a senior advisor and primary contact for strategic client accounts
  • Build durable relationships with senior stakeholders while understanding their goals, challenges, and opportunities
  • Guide complex client discussions covering recommendations, creative work, scope, challenges, and sensitive issues
  • Keep clients informed, supported, and confident in the agency partnership
  • Anticipate client needs and introduce relevant ideas, solutions, and opportunities
  • Own account health and expansion across social, creative, content, production, media, experiential, technology, and related services
  • Create account growth plans and contribute to wider business-development efforts
  • Find organic expansion opportunities and help turn them into revenue
  • Oversee scopes, budgets, profitability, staffing, and overall commercial performance
  • Work with Finance, Production, and agency leaders to manage accounts sustainably
  • Support pitches, proposals, presentations, and other new-business activities
  • Direct integrated engagements from briefing through strategy, creative development, production, delivery, and reporting
  • Coordinate with Strategy, Creative, Social, Production, Media, and other specialist teams
  • Maintain alignment across scope, schedule, budget, quality, and client expectations
  • Clear obstacles and resolve issues in complex, rapidly changing client situations
  • Promote ambitious creative solutions while balancing client goals with commercial considerations
  • Manage, mentor, and advance Client Services team members
  • Cultivate accountability, collaboration, curiosity, and high standards of client service
  • Coach team members and provide feedback that builds strategic, commercial, and relationship skills
  • Design account structures and staffing plans that serve clients and support team sustainability
  • Work with senior leaders on recruitment, performance, career progression, and succession planning
  • Serve as a senior leader in AntiSocial’s Los Angeles office
  • Improve Client Services processes, tools, standards, and operating practices
  • Strengthen collaboration among AntiSocial, Thinkingbox, and The Heist
  • Represent the agency to clients, partners, prospects, and the wider industry
  • Track developments across social, digital, culture, technology, creators, and consumer behavior, sharing useful insights with clients and internal teams
  • Build trusted partnerships, expand important accounts, develop the Client Services team, and support excellent work

Requirements

  • Substantial experience in client services, account management, business leadership, or a comparable agency role
  • Track record of managing large, complex, integrated client relationships
  • Strong expertise in social marketing
  • Understanding of how social work connects with brand, creative, content, production, media, and experiential disciplines
  • Demonstrated success building trusted relationships with senior and executive clients
  • Experience expanding existing accounts and uncovering additional revenue opportunities
  • Commercial expertise spanning scopes, budgets, retainers, profitability, and resource planning
  • Background leading, mentoring, and developing account or Client Services teams
  • Excellent presentation, communication, negotiation, and relationship-management abilities
  • Ability to shift between strategic discussions and the details needed to deliver complex work
  • Collaborative leadership approach that unites multiple disciplines around shared objectives
  • Comfort operating in a fast-moving, entrepreneurial agency setting
  • Authentic interest in culture, creativity, social media, emerging platforms, and brand-audience connections
  • Application should include a resume and links to an online portfolio

Benefits

  • Flexible time off, including paid vacation and sick leave
  • Regular culture and team-building activities
  • Employee recognition and incentive programs
  • Seasonal celebrations and year-round gatherings
  • Office-provided lunches
  • Branded company merchandise
  • Industry events, learning opportunities, and nonprofit outreach access
  • Dog-friendly offices
  • Unlimited coffee, beverages, and snacks
  • Flexible work and travel options
  • Comprehensive extended health coverage
  • 401(k) matching
  • Monthly events
  • Inclusive, collaborative workplace

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