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goFLUENT
goFLUENT
501 – 1,000 Employees
B2BEducation
goFLUENT is a Geneva-headquartered B2B education company focused on language learning for businesses. Its technology-driven training solutions combine digital content, virtual interaction with human instructors, and analytics to create personalized learning experiences and help corporate teams build language skills across devices. The company serves organizations worldwide through its business language training products and services.
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Customer Success Manager, Japan

Help corporate clients in Japan get the most from goFLUENT’s AI-powered language-learning programs. Improve learner engagement and satisfaction through progress reporting, business reviews, and follow-up measures.

JPJapanHybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredJapanese RequiredCustomer SuccessCustomer Success Manager

Description

  • Understand customer needs and recommend training programs tailored to each client.
  • Organize and manage kickoff events for new training programs.
  • Create and carry out plans to increase learner engagement.
  • Track training progress and provide regular reports.
  • Lead recurring business reviews with clients.
  • Survey customer satisfaction and put improvement actions in place.
  • Strengthen client relationships and support account growth.

Requirements

  • Native-level Japanese.
  • Business-level English.
  • Valid authorization to work in Japan.
  • At least two years of experience in customer success or a comparable role.
  • Adapt readily to change.
  • Stay organized and methodical while managing varied projects.
  • Use strong analytical skills.
  • Experience selling to corporate HR teams or working in human resources is an advantage.
  • Be self-motivated and able to manage multiple tasks.
  • Complete the selection process in both Japanese and English.
  • Submit a resume in both Japanese and English.

Benefits

  • Opportunities for overseas training.
  • English conversation lessons for employees.
  • Comprehensive onboarding.
  • Office amenities include coffee, tea, snacks, refrigerators, microwaves, and toaster ovens.
  • Work with colleagues from more than 20 countries.
  • Opportunities to meet international guests visiting Japan.
  • Opportunities for career development.

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