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Softcard (acquired by Google)
Softcard (acquired by Google)
201 – 500 Employees
eCommerceFinanceFintech
Softcard was a fintech and mobile commerce platform created by AT&T Mobility, T-Mobile USA, and Verizon Wireless. Its NFC-enabled mobile wallet helped consumers make contactless payments, shop from their phones, and access loyalty features in one place. Focused on mobile payments, digital wallets, and rewards, Softcard developed technology designed to make everyday transactions faster and more personalized before its acquisition by Google.
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Director, Culture, Ethics and Compliance - Remote US

Lead employee relations, ethics, compliance, investigations, and labor relations for GPC’s North American workforce. Advise leaders on policies, disputes, performance improvement, and employee engagement.

USUnited StatesRemoteFull-timeLeadEnglish RequiredCompliance

Description

  • Lead investigations and advise on routine and complex employee relations matters, including harassment, conflicts, complaints, grievances, and workplace accommodations
  • Assess when further investigation or escalation is necessary and manage the response
  • Monitor company policies and support policy implementation, including evaluating downstream effects
  • Deliver training on relevant policies and programs as needed
  • Apply applicable U.S. laws and regulations to negotiate and resolve labor agreements, conflicts, and disputes
  • Engage internal legal counsel when potential legal risks arise
  • Organize documentation for contract negotiations with employees and labor organizations
  • Keep records of corrective actions, grievances, terminations, and transfers
  • Monitor employee compliance, behavioral policy violations, and employee relations metrics; identify trends and propose solutions
  • Maintain advanced knowledge of documentation procedures and performance improvement recordkeeping practices
  • Support performance evaluation activities
  • Collaborate with leaders to update and implement corrective action plans
  • Build organizational alignment through strong communication, cultural competence, interpersonal skills, and balanced conflict resolution
  • Conduct and evaluate exit interviews, then recommend improvements to leadership
  • Handle additional responsibilities as assigned
  • Report to the Senior Director of Culture, Ethics and Compliance

Requirements

  • At least 12 years of experience in legal compliance, internal investigations, employee relations, labor relations, or a related discipline
  • Working proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
  • Demonstrated ability to safeguard confidential and sensitive information
  • Comprehensive knowledge of laws, regulations, and guidelines governing HR, employee relations, and negotiations
  • Outstanding interpersonal, analytical, conflict resolution, written communication, and verbal communication skills
  • Strong time management, cultural competence, operational agility, and problem-solving capabilities
  • Willingness to travel as needed, up to 30%
  • Preferred: Master’s degree in business administration, human resources, industrial-organizational psychology, or a related field
  • Preferred: Employee or labor relations experience in a distribution center or retail setting
  • Preferred: Experience using an ethics hotline platform such as NAVEX EthicsPoint or CaseIQ
  • Preferred: Formal investigation and interviewing training or experience, such as a law enforcement background
  • Ability to demonstrate the SPIRIT values: serve, perform, influence, respect, innovate, and team
  • Proactive, clear communicator who can motivate and inspire others
  • Results-focused, customer-oriented approach to decision-making
  • Strategic and forward-looking approach to decision-making

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Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
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HealthcareHospitalityLogistics
ARArgentinaBOBoliviaBRBrazilCLChileCOColombiaCRCosta RicaCUCubaDODominican RepublicECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicoNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredTranslator

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

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