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Cook Group
Cook Group
11 – 50 Employees
ConsultingHealthcareLogistics
Cook Group is a family-owned network of entrepreneurial companies rooted in medical devices and healthcare. Based in Indiana with operations spanning a global footprint, the organization works across life sciences, property management, resorts, services, consulting, and logistics. Its businesses are guided by integrity, quality, respect, and transparency, with an emphasis on developing practical solutions for employees, customers, and the communities they serve.
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Customer Support Specialist II – Medical Device Services

Support Cook Deutschland’s medical device capital equipment services by coordinating customer requests, technician schedules, service quotations, inventories, complaints, and service records.

DEGermanyOn-siteContractMiddleSeniorGerman RequiredEnglish RequiredCustomer Support

Description

  • Provide expert guidance on the capital equipment portfolio and related service requirements
  • Answer sales and customer questions about service packages, pricing, quotations, and manufacturer recommendations
  • Accelerate service quotations and purchase-order collection for repairs identified during preventive maintenance
  • Improve field technician scheduling by identifying nearby opportunities for additional service calls
  • Manage evaluation and loaner inventories and order replacement parts for customers when needed
  • Maintain comprehensive knowledge of products and ordering systems
  • Support and coordinate regional projects as assigned
  • Communicate professionally with customers
  • Process capital equipment product and service complaints
  • Assign customer capital equipment service requests to technicians
  • Keep accurate capital equipment service records and follow company procedures
  • Ensure technicians submit service reports on time
  • Receive supply shipments and verify the accompanying documentation
  • Complete additional tasks as directed by the manager

Requirements

  • Associate degree or diploma as stated in the job header
  • Bachelor’s degree or equivalent experience related to the role’s functions and duties in a comparable setting
  • Preferred: 3–5 years of experience in service scheduling and customer service
  • Experience in medical device services or clinical healthcare environments is highly valued
  • Intermediate proficiency with Microsoft Word and Excel
  • Strong administrative capabilities
  • Detailed, organized approach with the ability to meet time-sensitive deadlines
  • Preferred knowledge of product and ordering systems
  • Ability to manage multiple priorities under pressure
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Excellent problem-solving ability
  • Pleasant telephone manner
  • Ability to work effectively both collaboratively and independently with minimal supervision
  • Ability to remain calm and receptive in fast-paced situations
  • Ability to interact professionally and effectively with people at different organizational levels
  • Reliable and punctual attendance

Benefits

  • Equal opportunity employer
  • Recruitment and workplace accommodations that support participation and equity
  • Commitment to diversity and inclusion

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