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Customer Success Representative – Hybrid Australia

Support Australian growers and agronomists using Agworld’s agricultural information platform. Lead onboarding, training, technical assistance, renewals, and ongoing customer engagement.

AUAustralia
$70,000 – $80,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Drive customer renewals, including overdue accounts.
  • Reconnect with customers at risk of churning before renewal through multiple communication channels.
  • Maintain consistent customer contact to strengthen satisfaction and platform adoption.
  • Onboard new customers and deliver training aligned with their objectives.
  • Provide support by phone, in-app chat, and email.
  • Organise and prioritise daily work around business goals.
  • Build customer relationships that improve service quality, growth, and satisfaction.
  • Apply globally standardised systems and processes to deliver consistent service.
  • Participate in and present at customer success and cross-functional meetings.
  • Travel to customer sites for training and support, including grower and agronomist workshops.
  • Keep training current while developing relevant knowledge, methods, and skills.
  • Comply with health, safety, and wellbeing requirements.
  • Document, manage, and complete daily activities efficiently.
  • Handle first-line inbound support through phone, in-app chat, and email.
  • Support new-customer technical setup, including data imports, account configuration, and integrations.
  • Deliver on-demand training during inbound support interactions.

Requirements

  • A proven record of building customer trust and lasting relationships.
  • Strong listening, communication, and presentation capabilities.
  • Excellent organisational and problem-solving skills.
  • Ability to manage multiple customers and competing priorities in a fast-moving environment.
  • A proactive approach focused on initiative and continuous improvement.
  • Strong organisation, problem-solving, and communication skills.
  • Ability to translate technical concepts for non-technical users.
  • Experience with customer support platforms, CRM systems, and SaaS products.
  • Ability to handle several customer conversations while maintaining high service standards.
  • Preferred: at least three years of experience in SaaS, agtech, agriculture, or a related field.
  • Working familiarity with SaaS platforms and data-focused software tools.
  • Experience supporting customer onboarding, implementation, product adoption, or technical assistance.
  • A degree in agriculture, agronomy, or a related discipline, or practical experience in the agriculture sector.
  • Previous experience in customer success, account management, or customer support.

Benefits

  • Contribute to sustainable food production through work with global impact.
  • Join a collaborative, supportive, and enjoyable team.
  • Receive generous vacation time and a year-end holiday break.
  • Work in a hybrid office environment.
  • Receive annual learning funds through the UpSkill program.
  • Access enhanced parental-leave top-ups.

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