LogoFresh Jobs Ahead
Tarık Dönmez
Tarık Dönmez
11 – 50 Employees
Recruitment
Tarık Dönmez is an HR Director working in the recruitment sector, with a focus on connecting talent strategy to organizational culture and business needs. His work spans recruitment, employee experience, leadership development, payroll, team building, and organizational efficiency. He also promotes transparent, sustainable, and adaptable HR practices designed to help people develop their potential and build meaningful career paths.
LinkedIn
Company Jobs

Customer Success Manager — United States Remote

Lead post-sale relationships for eCommerce customers using Linnworks’ automation platform, with a focus on adoption, retention, and growth. Manage account health, value realization, customer outcomes, and cross-functional issue resolution.

USUnited StatesRemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
ERP

Description

  • Manage post-sale relationships across an assigned customer portfolio
  • Develop trusted customer partnerships by understanding their goals, needs, and operational challenges
  • Guide customers in adopting and using Linnworks to achieve measurable business results
  • Act as the primary customer contact throughout the full lifecycle
  • Assess account health, surface risks and opportunities, and coordinate with internal partners
  • Lead recurring check-ins, business reviews, and account health assessments
  • Create success plans centered on adoption, business outcomes, and realized value
  • Show customers how Linnworks capabilities can improve their operations
  • Evaluate customer health, engagement, and platform usage
  • Maintain accurate records of customer goals, actions, risks, and outcomes
  • Recognize churn and dissatisfaction signals and create retention and renewal action plans
  • Spot expansion and cross-selling opportunities within the customer base
  • Demonstrate the value and return on investment customers receive from Linnworks
  • Represent customer needs internally and relay feedback to the Product team
  • Partner with Support and Engineering to resolve customer issues
  • Coordinate with Sales, Account Management, Implementation, Product, and Support
  • Guide customer communication during challenges and escalations through to resolution

Requirements

  • 3–5 years of Customer Success experience in a SaaS or technology company
  • Demonstrated ability to independently manage a customer portfolio across the post-sale lifecycle
  • Strong knowledge of SaaS Customer Success practices, including adoption, account health, retention, renewals, and value realization
  • Ability to establish effective relationships with several stakeholders at each customer
  • Experience leading customer reviews and value-oriented customer discussions
  • Ability to assess business challenges and connect them with technology solutions
  • Strong problem-solving ability when resolving issues that involve multiple internal teams
  • Experience applying AI tools and customer data to identify trends, risks, and opportunities and improve workflows
  • Excellent written and verbal communication
  • Highly organized with strong time-management skills and the ability to balance multiple customer priorities
  • Collaborative experience partnering across Sales, Product, Support, and other customer-facing functions
  • Proactive approach grounded in customer needs
  • Experience in eCommerce, retail technology, logistics, ERP, order management, inventory management, or another complex SaaS setting is preferred
  • Experience supporting business-critical or operational software is preferred
  • Familiarity with eCommerce platforms, marketplaces, or the wider eCommerce technology landscape is preferred
  • Experience finding expansion opportunities within an existing customer base is preferred

Benefits

  • 401(k) plan with employer match
  • Medical, dental, and vision coverage with generous plan options
  • Flexible spending, dependent care, and health savings accounts
  • Short-term and long-term disability coverage
  • Life insurance and AD&D insurance
  • Health and wellness initiatives
  • Flexible workplace arrangements
  • 20 days of paid time off
  • 10 company holidays
  • 14 sick days
  • 2 volunteer days
  • Team member referral program
  • Training and development opportunities
  • Defined opportunities for career advancement
  • Professional tools and training to support expertise in the role

Related Jobs

Alcedis - a HUMA company

Clinical Project Manager – Clinical Research and IT

Alcedis - a HUMA company
51 – 200 Employees
ConsultingHealthcareLogistics
USUnited States
$80,000 – $110,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredClinical Operations

Manage U.S. clinical research projects and digital trial technologies for Alcedis, a contract research organization. Responsibilities include regulatory submissions, budgets, site coordination, technology oversight, and collaboration with international teams.

Open
Vontier

Senior .NET Software Developer — Hybrid, United States

Vontier
5,001 – 10,000 Employees
AutomotiveEnergyHardware
USUnited States
$112,300 – $130,000 / year
HybridFull-timeSeniorEnglish RequiredFull-stack EngineerSoftware Engineer
.NETAngularAzureCloudJavaScriptMicroservicesReactSQL

Lead the development and maintenance of web applications for Matco Tools, a professional automotive tools and technology distributor. Own architecture, technical reviews, delivery, and developer mentoring.

Open
Capgemini Government Solutions

Lead Business Process Engineer, Virginia Remote

Capgemini Government Solutions
501 – 1,000 Employees
H1B Visa SponsorConsultingDefenseHealthcare
USUnited StatesVAVirginia
$155,000 – $175,000 / year
RemoteFull-timeSeniorEnglish RequiredBusiness Operations

Lead business process improvement and modernization initiatives for federal agencies, covering process models, business cases, KPIs, and transformation strategy. Partner with stakeholders and technical teams to improve mission-focused operations.

Open