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Tarık Dönmez
Tarık Dönmez
11 – 50 Angajați
Recrutare
Tarık Dönmez este director de resurse umane în sectorul recrutării, concentrându-se pe conectarea strategiei de talente cu cultura organizațională și nevoile de afaceri. Activitatea sa acoperă recrutarea, experiența angajaților, dezvoltarea liderilor, salarizarea, construirea echipelor și eficiența organizațională. De asemenea, promovează practici de resurse umane transparente, sustenabile și adaptabile, menite să îi ajute pe oameni să își dezvolte potențialul și să își construiască parcursuri profesionale cu sens.
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Customer Success Manager — United States Remote

Lead post-sale relationships for eCommerce customers using Linnworks’ automation platform, with a focus on adoption, retention, and growth. Manage account health, value realization, customer outcomes, and cross-functional issue resolution.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
ERP

Descriere

  • Manage post-sale relationships across an assigned customer portfolio
  • Develop trusted customer partnerships by understanding their goals, needs, and operational challenges
  • Guide customers in adopting and using Linnworks to achieve measurable business results
  • Act as the primary customer contact throughout the full lifecycle
  • Assess account health, surface risks and opportunities, and coordinate with internal partners
  • Lead recurring check-ins, business reviews, and account health assessments
  • Create success plans centered on adoption, business outcomes, and realized value
  • Show customers how Linnworks capabilities can improve their operations
  • Evaluate customer health, engagement, and platform usage
  • Maintain accurate records of customer goals, actions, risks, and outcomes
  • Recognize churn and dissatisfaction signals and create retention and renewal action plans
  • Spot expansion and cross-selling opportunities within the customer base
  • Demonstrate the value and return on investment customers receive from Linnworks
  • Represent customer needs internally and relay feedback to the Product team
  • Partner with Support and Engineering to resolve customer issues
  • Coordinate with Sales, Account Management, Implementation, Product, and Support
  • Guide customer communication during challenges and escalations through to resolution

Cerințe

  • 3–5 years of Customer Success experience in a SaaS or technology company
  • Demonstrated ability to independently manage a customer portfolio across the post-sale lifecycle
  • Strong knowledge of SaaS Customer Success practices, including adoption, account health, retention, renewals, and value realization
  • Ability to establish effective relationships with several stakeholders at each customer
  • Experience leading customer reviews and value-oriented customer discussions
  • Ability to assess business challenges and connect them with technology solutions
  • Strong problem-solving ability when resolving issues that involve multiple internal teams
  • Experience applying AI tools and customer data to identify trends, risks, and opportunities and improve workflows
  • Excellent written and verbal communication
  • Highly organized with strong time-management skills and the ability to balance multiple customer priorities
  • Collaborative experience partnering across Sales, Product, Support, and other customer-facing functions
  • Proactive approach grounded in customer needs
  • Experience in eCommerce, retail technology, logistics, ERP, order management, inventory management, or another complex SaaS setting is preferred
  • Experience supporting business-critical or operational software is preferred
  • Familiarity with eCommerce platforms, marketplaces, or the wider eCommerce technology landscape is preferred
  • Experience finding expansion opportunities within an existing customer base is preferred

Beneficii

  • 401(k) plan with employer match
  • Medical, dental, and vision coverage with generous plan options
  • Flexible spending, dependent care, and health savings accounts
  • Short-term and long-term disability coverage
  • Life insurance and AD&D insurance
  • Health and wellness initiatives
  • Flexible workplace arrangements
  • 20 days of paid time off
  • 10 company holidays
  • 14 sick days
  • 2 volunteer days
  • Team member referral program
  • Training and development opportunities
  • Defined opportunities for career advancement
  • Professional tools and training to support expertise in the role

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