BrightEdge
BrightEdge
BrightEdge develops enterprise SEO software for organizations that want to understand, improve, and measure their visibility in search. Its platform brings together real-time research, recommendations, keyword intelligence, content tools, SEO tracking, and performance analysis, helping digital marketers, content teams, SEO specialists, and executives make more informed decisions across the customer journey. BrightEdge works with businesses across sectors including retail, hospitality, and large enterprises, supporting content marketing programs with data-driven insights and AI-powered analysis.

Customer Success Manager, Omnichannel – BrightEdge

Lead a team of 6–8 Customer Success Managers supporting BrightEdge’s SEO and brand visibility platform. Drive enterprise adoption, retention, executive engagement, and measurable customer outcomes.

Description

  • Hire, onboard, coach, and develop a team of 6–8 Customer Success Managers.
  • Manage complex customer relationships and escalated account discussions.
  • Direct customer success strategy across implementation, adoption, and ongoing support throughout the SEO lifecycle.
  • Set objectives, review account portfolios, track KPIs, and improve adoption, engagement, retention, and measurable customer results.
  • Present team and function performance, KPIs, customer trends, and OmniChannel updates to executive leadership.
  • Partner with Product, Marketing, Engineering, and other teams to share customer insights and influence BrightEdge’s direction.
  • Travel to customer sites approximately 1–2 times per quarter.

Requirements

  • Bachelor’s degree.
  • 7–10+ years of client or account management experience, preferably in SaaS or technology.
  • At least 4 years of experience leading people.
  • Expertise in digital marketing, SEO, or analytics.
  • A data-informed approach to resolving customer challenges with technology.
  • Proven ability to build trusted C-suite relationships and adapt communication for executive, marketing, and technical audiences.
  • Ability to combine team leadership with hands-on customer advocacy, manage complex challenges, and deliver meaningful customer outcomes.

Benefits

  • Meaningful, high-impact work with opportunities for career growth.
  • Medical, dental, and vision insurance with several plan options.
  • 15–23 days of paid time off based on tenure, plus 10 paid holidays.
  • Pet insurance.
  • Pre-tax commuter benefits and a company contribution toward parking or public transit costs.
  • Low-cost or no-cost therapy and professional coaching through Spring Health.
  • Four to six weeks of fully paid parental leave.
  • Quarterly performance bonus; compensation includes base pay plus a variable bonus, and the published OTE range is not the base salary.

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