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BrightEdge
BrightEdge
201 – 500 Angajați
Sponsor pentru viza H1BAlimente și băuturiConsultanțăMarketing
BrightEdge dezvoltă software SEO pentru organizații care doresc să își înțeleagă, îmbunătățească și măsoare vizibilitatea în rezultatele căutărilor. Platforma sa reunește cercetarea în timp real, recomandări, informații despre cuvinte-cheie, instrumente pentru conținut, monitorizarea SEO și analiza performanței, ajutând specialiștii în marketing digital, echipele de conținut, experții SEO și directorii să ia decizii mai bine fundamentate de-a lungul parcursului clientului. BrightEdge colaborează cu companii din sectoare precum retailul, ospitalitatea și marile întreprinderi, sprijinind programele de marketing de conținut prin informații bazate pe date și analize susținute de inteligență artificială.
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Locurile de muncă ale companiei

Customer Success Manager, Omnichannel – BrightEdge

Lead a team of 6–8 Customer Success Managers supporting BrightEdge’s SEO and brand visibility platform. Drive enterprise adoption, retention, executive engagement, and measurable customer outcomes.

USStatele Unite ale AmericiiOHOhioHibridNormă întreagăSeniorLiderLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Hire, onboard, coach, and develop a team of 6–8 Customer Success Managers.
  • Manage complex customer relationships and escalated account discussions.
  • Direct customer success strategy across implementation, adoption, and ongoing support throughout the SEO lifecycle.
  • Set objectives, review account portfolios, track KPIs, and improve adoption, engagement, retention, and measurable customer results.
  • Present team and function performance, KPIs, customer trends, and OmniChannel updates to executive leadership.
  • Partner with Product, Marketing, Engineering, and other teams to share customer insights and influence BrightEdge’s direction.
  • Travel to customer sites approximately 1–2 times per quarter.

Cerințe

  • Bachelor’s degree.
  • 7–10+ years of client or account management experience, preferably in SaaS or technology.
  • At least 4 years of experience leading people.
  • Expertise in digital marketing, SEO, or analytics.
  • A data-informed approach to resolving customer challenges with technology.
  • Proven ability to build trusted C-suite relationships and adapt communication for executive, marketing, and technical audiences.
  • Ability to combine team leadership with hands-on customer advocacy, manage complex challenges, and deliver meaningful customer outcomes.

Beneficii

  • Meaningful, high-impact work with opportunities for career growth.
  • Medical, dental, and vision insurance with several plan options.
  • 15–23 days of paid time off based on tenure, plus 10 paid holidays.
  • Pet insurance.
  • Pre-tax commuter benefits and a company contribution toward parking or public transit costs.
  • Low-cost or no-cost therapy and professional coaching through Spring Health.
  • Four to six weeks of fully paid parental leave.
  • Quarterly performance bonus; compensation includes base pay plus a variable bonus, and the published OTE range is not the base salary.

Locuri de muncă similare

Humana

Humana Provider Contracting Executive (Alabama Market)

Humana
Sponsor pentru viza H1BAsigurare de sănătateAsigurăriAsistență medicală
USStatele Unite ale AmericiiALAlabamaMSMississippiTNTennessee
94.900 $ – 130.500 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăExecutiv

Negotiate provider agreements and manage network relationships for Humana’s Alabama Market. The remote role covers provider contracting, reimbursement analysis, and network recruitment across the region.

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