Vehlo
Vehlo
501 – 1,000 Employees
AutomotiveConsultingLogistics

Vehlo develops industry-focused software and payment solutions for vehicle service businesses, including dealership service departments and independent auto repair shops. Its platform brings core shop workflows together to help teams improve technician productivity, manage repair orders, and work more effectively with the systems they already use.

Alongside operational software, Vehlo supports payment processing, consumer financing, and capital lending. The company’s products are shaped by automotive industry experience and are designed to help service businesses run more smoothly, strengthen customer relationships, and improve revenue performance.

Customer Success Manager – Dallas Hybrid

Lead onboarding and adoption for automotive repair businesses using Vehlo’s Shop-Ware SaaS platform. Guide customers through training, go-live preparation, product adoption, and ongoing account health.

Description

  • Partner with Sales to initiate onboarding for new customers
  • Guide customers through online training, live sessions, and follow-up support
  • Clarify onboarding steps and communicate customer progress
  • Set goals and milestones, then keep customers moving toward them
  • Increase product adoption among customers and their teams
  • Establish go-live dates and help customers meet them
  • Monitor customer health throughout the onboarding pipeline
  • Measure onboarding activity and use results to support customer success
  • Complete post-go-live check-ins and sustain adoption and account health
  • Train stakeholders through webinars and conference calls
  • Evaluate whether customers are ready for go-live
  • Log bugs, feature requests, and customer needs, escalating issues to Support
  • Record onboarding work and customer interactions in the CRM
  • Travel less than 5%

Requirements

  • At least two years of experience in professional services or B2B customer success or account management, preferably in SaaS
  • Strong organizational, project management, time management, and communication skills
  • Automotive industry knowledge or Shop Management System experience is preferred
  • Technical experience or aptitude in SaaS platform configuration and troubleshooting
  • Experience working with online subscription or SaaS products
  • Ability to quickly understand and clearly explain technical and business concepts
  • Demonstrated success managing customer relationships and achieving results
  • Strong communication abilities and technical aptitude
  • Excellent written communication skills
  • Hands-on experience supporting enterprise software or SaaS customers in customer-facing roles
  • Previous experience onboarding customers to SaaS products
  • Patient, enthusiastic approach to handling customer support requests
  • Highly organized approach to managing an onboarding pipeline
  • Demonstrated success in a customer success position
  • Three to five years of experience supporting customers in B2B markets
  • Hands-on experience resolving customer issues
  • College degree or equivalent professional experience
  • Employment may be subject to a background check
  • Ability to remain stationary for extended periods and use standard office equipment
  • Ability to communicate effectively by phone, video, and in writing
  • Ability to participate in virtual meetings with or without reasonable accommodation

Benefits

  • Medical, dental, vision, and life insurance coverage
  • 401(k) plan with company matching
  • Paid time off and company holidays
  • Performance-based incentive compensation
  • Flexible hybrid work environment
  • Opportunity to make an impact while pursuing growth, recognition, and rewards

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