LogoFresh Jobs Ahead
Appdome
Appdome
201 – 500 Employees
Cybersecurity
Appdome is a cybersecurity company that automates mobile app protection within CI/CD workflows. Its platform helps teams secure Android and iOS applications with mobile app security, fraud prevention, anti-malware, anti-bot, and bot-detection capabilities, including no-code security controls designed to integrate into the software delivery process.
LinkedIn
Company Jobs

Customer Success Manager at Appdome (Hybrid, California)

Drive renewals, expansion revenue, and customer value for Appdome’s AI-driven mobile application security platform. Manage enterprise relationships and grow portfolio ARR through strategic engagement.

USUnited StatesCACaliforniaHybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Build trusted relationships with customers at all organizational levels, from team members to executives
  • Learn each customer’s business objectives, priorities, decision-making structure, and budgeting cycles
  • Partner with the global Customer Organization, fellow CSMs, Enablement and Onboarding, and Service Delivery teams
  • Find expansion and upselling opportunities that support customers’ strategic priorities
  • Develop pipeline to support future growth
  • Represent customer needs and resolve issues quickly
  • Sustain strong customer satisfaction and review results
  • Develop deep expertise in the company’s products and services
  • Present new products and solutions to customers across the portfolio
  • Build pipeline and close expansion business each quarter
  • Increase portfolio ARR
  • Complete renewals on schedule while keeping churn low
  • Travel regularly for customer meetings and industry conferences
  • Gather and distribute customer feedback, including NPS insights, reviews, case studies, and references

Requirements

  • At least five years of experience in quota-carrying customer management roles within a high-tech environment
  • A record of strong performance and career progression
  • Evidence of meeting or exceeding sales quotas
  • Bachelor’s degree in a related discipline
  • Ability to distill complex issues in line with business requirements
  • Knowledge of Customer Success, SaaS, and information security
  • Experience with mobile application security is highly valued
  • Strong analytical ability, including translating data into actionable insights
  • Excellent follow-through, communication, and presentation skills
  • Independent learner with persistent curiosity
  • Capacity to manage multiple priorities and work at speed
  • Successful background in both startup and large-company environments
  • Completed sales training using a pipeline management methodology
  • Resume submitted in English

Benefits

  • Performance bonus
  • Stock
  • Benefits
  • Other applicable incentive compensation plans
  • Travel to meet customers and attend conferences

Related Jobs